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AT&T Outage: Thousands Left Without Service Due to Technical Error, Not Cyberattack

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AT&T Outage: Thousands Left Without Service Due to Technical Error, Not Cyberattack

AT&T Outage Likely Due to Technical Error, Not Cyberattack, Company Says

AT&T’s widespread blackout that left thousands of people without service for hours on Thursday was likely due to a technical error, not a cyberattack, the company said. The outage affected mobile phone and internet service users throughout the country, with reports of over 71,000 cuts in service at its peak.

The company indicated that the outage was caused by an incorrect process used while expanding their network. Some Verizon and T-Mobile customers also reported cuts, although theirs seemed to be less widespread than AT&T’s.

AT&T reported that they had restored service for all customers by the afternoon and apologized for the inconvenience, stating that preventing such outages in the future was their top priority. Verizon and T-Mobile assured that their networks were operating normally and that the reported outages likely stemmed from customers trying to reach users on other carriers.

The U.S. Cybersecurity and Infrastructure Security Agency confirmed there was no indication of a cyberattack. The Federal Communications Commission is actively investigating the incident, with assistance from the FBI and the Department of Homeland Security.

The outages were especially concerning as some people were unable to call 911 in case of emergencies. Cities like Atlanta have been working to gather information and resolve the issue to ensure that emergency communications are not disrupted.

AT&T did not provide further details on the cause of the outage. Experts speculate that a cloud configuration error, or human error, may have been responsible for the widespread service disruption.

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Sources: NBC News

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