According to foreign media reports, printer companies are known for abusing ink pricing. When the printer runs out of color ink, it is not allowed to print in black. These companies have been able to prove this by saying that they use some color inks to enhance black printing.But Canon currently has to defend a more difficult allegation-why scans and faxes stop working when the ink runs out.
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This is certainly a problem for years, but Canon just tells those who complain that this is how it works.
Canon America is now facing a class-action lawsuit led by David Leacraft, who alleged that the company had deceptive marketing and unjust enrichment practices.
He pointed out that when using a Canon Pixma MG6320 printer, he was surprised to find that if the printer runs out of ink, the machine will refuse to scan or fax documents.
The allegations stated:
“If the plaintiff Leacraft knew that he had to keep the ink in the device to scan the document, then he would not buy the device or pay that much for it.”
Although the printer is advertised as having three different functions-printing, copying and scanning, there is no warning that all these functions require ink.
Leacraft claims that consumers have been deceived into buying a product designed by linking it to the ink level, which artificially and unethically introduces functional bottlenecks, even if there is no actual connection between them.
“When the device has few or empty ink cartridges, the all-in-one cannot scan or fax documents (“design issues”). Canon’s advertising claims are false and misleading, and there are reasons to believe that it will deceive the public.”
Because there is no actual need for ink when scanning, Leacraft believes that Canon does this only to increase profits, so the company is engaging in unjust enrichment.
“When manufacturing an all-in-one printer, there is no reason or technical basis, because it has an ink level detection function. When the ink is low or empty, the scanner will stop working. When Canon designs all-in-one printers, consumers are asked whether they plan to print or not. Keep the ink in the equipment,” the complaint continued.
“The result is an increase in ink sales, and Canon has made huge profits from it.”
The company was accused of violating:
Section 349 of the New York General Business Law
Section 350 of the New York General Commercial Law
Breach of express warranty
Failure to disclose important information
The lawsuit seeks at least US$5 million in compensation, which does not include interest, expenses and litigation costs.
The lawsuit was filed in the District Court for the Eastern District of New York and has not yet been approved as a class action, but if it is approved, any buyer of Canon printers may be compensated.