Home » Central Italy earthquake, the Cittadinanzattiva telephone counter opens

Central Italy earthquake, the Cittadinanzattiva telephone counter opens

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A telephone help desk to navigate the post-earthquake bureaucratic jungle. Cittadinanzattiva, a consumer association that had already joined similar initiatives in the past after the earthquake in L’Aquila in 2009 and in Emilia in 2012, will take care of it.

Citizens of municipalities affected by the 2016 seismic sequence can call 06 36718005 on Tuesdays and Thursdays from 2.30pm to 5.30pm, or write to the email address [email protected] to ask:

  • What are the tariff concessions for electricity, gas and water dedicated to uninhabitable homes (they have been extended to the end of 2021 but as we explained in Repubblica, they are no longer “in the rain”);
  • what the sismabonus and ecobonus consist of;
  • information on private reconstruction;
  • information on Cas reimbursements, or the contributions that the State makes for those who have an unusable house and find independent accommodation;
  • updates on uninhabitable homes and schools.

The initiative is the result of an agreement between Cittadinanzattiva, ActionAid and the extraordinary Commissioner for reconstruction, who is now Giovanni Legnini. The project is called “Si. Part – Community PARTICIPATION paths for reconstruction “and the main objective is to involve citizens and associations more in the complicated process to return to normality, but also to help people overcome the bureaucratic barriers, with which they are now struggling for over five years.

After all, Cittadinanzattiva knows well the problems and priorities of the citizens of central Italy affected by the earthquake. A few months ago the association conducted an online investigation which revealed several problems. The most serious: 8 out of 10 complained that they had not received the contribution for private reconstruction and almost all (94%) that the efficiency measures planned for their property had not yet been carried out.

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A lack of knowledge of the measures to support those who suffered the earthquake also emerged: one in three did not know that the extension of the suspension of mortgages and loans had been granted; 24% did not know of the concessions for electricity, gas and water utilities; 40% declare that they have an absent or hiccuped Internet network in their area.

Then there are the indirect problems: 64% of the citizens interviewed by Cittadinanzattiva complained of a worsening of the supply of health services after the earthquake. The inconveniences are caused above all by the closure of hospitals, health facilities, local services. The consequence is that, to do routine exams, you have to use the car and travel several kilometers, moreover in mountainous areas where the road is already difficult normally.

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