The weekend just ended saw the start of the new season of Serie A football, for which Dazn was awarded the rights to broadcast the matches. The debut seems to have, at least in part, confirmed the fears about possible disruptions deriving from traffic peaks on the network, since a few minutes from the whistle to start the first game, Saturday 21 August, numerous users reported signal absences, blackouts and lowering of the definition, flooding social media with messages of protest. Similar disservices also occurred in the transmission of other meetings.
Dazn communicated that the problem was caused precisely by a peak of accesses, confirming the perplexities relating to the technical instruments used by the platform in supporting such a large number of connections. The issue has taken on such a scale as to induce even the Serie A League to transmit a formal communication to the broadcaster precisely to ask for an account of what happened, especially since on the weekend of 12 September Milan-Lazio and Juventus-Napoli will be played, which certainly they will record an exponential increase in accesses.
“Once again, citizens find themselves in front of a service that, despite the substantial increase in subscription costs, is proving to be inadequate – underlined Federconsumatori, fueling the course of the associations in defense of consumers that in recent hours have raised against Dazn – Added to this is the fact that the platform has not published any message of apology on its website nor has it mentioned possible refreshments, thus demonstrating a total lack of interest in customer needs and the quality of the service provided “.
Federconsumatori also reported, in recent weeks to AGCom, the “inaction” of customer service, which according to the association is actually nothing more than a chatbot capable of providing only basic answers without the customers ever being contacted for the real resolution of your problem.