Home » Dissatisfied with the entire industry: the number of complaints about Swiss Post remains high

Dissatisfied with the entire industry: the number of complaints about Swiss Post remains high

by admin
Dissatisfied with the entire industry: the number of complaints about Swiss Post remains high

Dissatisfied with entire industry
Number of complaints about the Post remains high

Post is still a popular option for sending letters and parcels from A to B. But they don’t always get there as expected. Disappointed customers still complain too often about Swiss Post and its competitors.

Be it late letters or incorrectly filed parcels: the number of complaints about Swiss Post remains at a high level. In May 2023, the Federal Network Agency received around 2,500 critical submissions, as the Bonn authority announced in response to a dpa request. That was about 400 more than in April and almost twice as many as in May 2022; at that time there had been 1400.

Compared to last autumn, however, the situation has eased somewhat. At that time, a wave of complaints of unprecedented proportions reached the network agency, alone in October 9400 complaints were counted. Staff shortages had led to local delivery problems at the service provider. The complaints relate to the entire industry, including parcel and letter competitors of the Bonn group.

Post: Numbers of complaints are not very meaningful

However, Swiss Post is the market leader by a wide margin. According to the Federal Network Agency for an earlier period, about 90 percent of the complaints related to the group. What the value is now is not known. A Post spokesman calls the number of complaints from the Federal Network Agency “not very meaningful”. From his point of view, a high number of critical requests to speak is not to be equated one-to-one with quality problems, because media reporting also plays a role: the more articles are written and read about it, the more people find out about the possibility of complaining to the network agency in the first place – they knew beforehand they didn’t and therefore didn’t complain. It is also a fact that the number of complaints is negligible in relation to the billions of shipments in Germany.

The Post spokesman is also of the opinion that although some complaints relate to the Post, a competitor is actually responsible. “Many customers mistakenly attribute these quality defects to Deutsche Post,” he says, referring, among other things, to problems at a small Berlin mail competitor. Its shortcomings were so noticeable that the Federal Network Agency called on the company to rectify the shortcomings a few months ago.

See also  The main poster of 2023 Qingdao Film and Television Week released "The Wind of May" to blow the new trend of movies-Professional Market-Market Information Network

You may also like

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

Privacy & Cookies Policy