Home » Enel Energia, record fine from the Privacy Guarantor: 79 million for “serious deficiencies in the processing of personal data”

Enel Energia, record fine from the Privacy Guarantor: 79 million for “serious deficiencies in the processing of personal data”

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Enel Energia, record fine from the Privacy Guarantor: 79 million for “serious deficiencies in the processing of personal data”

Maxi fine for privacy and telemarketing issues, rained down by the Guarantor on Enel Energia. There is talk of “over 79 million euros for the serious shortcomings in the processing of personal data of numerous users in the electricity and gas sectorcreated for telemarketing purposes”, as stated in a note from the Authority.

At the origin of this initiative there is an investigation by the Gdf, which had already led to fines of 1.8 million to four companies with the confiscation of the databases used for the illicit activities. “From further investigations carried out by the Guarantor it emerged that Enel Energia had acquired 978 contracts from the four companieseven though these did not belong to the energy company’s sales network”, the Guarantor now explains.

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The inspections

“Furthermore, following subsequent inspections at Enel Energia, the Authority ascertained that the information systems intended for customer management and the activation of services by the company showed serious security deficiencies. Enel had not implemented all the necessary measures to prevent the illicit activities of abusive canvassers who – by identifying easy “entry doors” into the company’s information systems – have fueled for years an illicit business carried out through nuisance calls, promotions of services and signing contracts without real economic benefits for customers”.

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Here is the conclusion: “In light of the serious violations found, which over time they involved the activation of at least 9300 contractsthe Guarantor therefore imposed a fine of 79,107,101 euros on Enel Energia, the highest ever applied by the Authority”.

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“Confidentiality guaranteed”

Enel Energia replies, regarding facts which – remember – are “prior to 2022”. The society “confirms that it has always acted with the utmost correctness and to have always adopted all appropriate measures to guarantee the security of its systems and compliance with regulatory provisions, including those regarding data protection, having always been committed to improving the quality of the service offered, to guaranteeing maximum transparency in the relationship with its customers and in ensuring the confidentiality of customer data”.
“Enel Energia specifies that it has always combated, including through legal action, the conduct of agencies that operate illegally to the detriment of customers and the company itself which, therefore, considers itself an injured party. The company will appeal in any appropriate forumas has already happened in the past, to protect its interests, certain of the correctness of its actions”.

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