AGCOM sanctioned TIM and WindTre respectively for 116 thousand euros and 174 thousand euros for not having sent customers the annual summary of the conditions of the subscribed offers. An event which, according to Federconsumatori, indicates the need to provide the Authority with greater regulatory powers.
This is a provision that marks a fundamental moment in the Authority’s activity, not only because the summary document is essential for users to monitor costs but also because for the first time AGCOM adopts a decision towards operators for this violation.
Once again, as for other Authority measures, the association welcomes the signal of protection of users’ rights but at the same time notes that very serious problems persist in the telecommunications sector that too often lead to the deliberate violation of the rights of users. users by operators.