How the service to change the smartphone twice a year works, advantages and disadvantages

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Legitimate doubt and dissolving it was not easy. The site does not report the answer either in the details or in the FAQs of the offer. We had to open the contractual pdf of the terms of the offer (which we always recommend doing, with all offers, especially the more complicated ones).

It says, in one small paragraph among many, in passing, that the replacement device will be new or refurbished, at the discretion of the operator (“service providers”).

On the one hand, it should be noted that Windtre would do better to clarify the point, which is by no means a secondary detail, on the offer page.