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Intesa Sanpaolo indicators a brand new settlement with shoppers

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Intesa Sanpaolo indicators a brand new settlement with shoppers

Intesa Sanpaolo and the Consumer Associations of the CNCU (National Council of Consumers and Users) have signed a new Framework Agreement “Let’s innovate relations 3.0 2024-2026”, in continuity with the earlier agreements of 2019 and 2021, confirming the mutual dedication to an open and constructive dialogue for better shopper safety and buyer satisfaction, as Intesa Sanpaolo underlines in a word. The Consumer Associations signatory to the settlement are Acu, Adiconsum, Adoc, Adusbef, Altroconsumo, Ass. Citizen Defense Movement, U.Di.Con..

Two new parts launched within the new settlement: the brand new space devoted to “Macro developments and economic-social situations”, in an effort to consider the results of financial evolution and improvement situations on shopper conduct fashions and selections; the brand new digital training program and joint tasks on the matters of sustainability and technological innovation. The shared goal is to additional strengthen the connection and collaboration on banking, monetary and insurance coverage points to additional enhance the standard of companies, implementing tasks in favor of the neighborhood, from the perspective of data and transparency on services. «Thanks to the agreements that bind us to Consumer Associations we now have developed a steady and constructive dialogue with consideration in direction of our clients and the connection that unites us with them – he commented Stefano Barrese, head of the Banca dei Territori Division of Intesa Sanpaolo -. With the renewed collaboration we can additional broaden the dialogue to new essential themes within the Bank-customer relationship comparable to sustainability, in its environmental and social elements, and digital innovation additionally related to Artificial Intelligence. For Intesa Sanpaolo, know-how is already a help to enhance the standard of the work of our colleagues serving our clients.”

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The new settlement focuses on 4 areas. 1. Products and Services / Banking-insurance training / Territorial relations: listening to buyer wants to enhance the standard of the product and repair providing, with a view to shopper centrality; improvement and continuation of shared monetary training tasks by way of ever better transparency and readability of product data; intensification of territorial relations between the native delegates of the Associations and the representatives of Intesa Sanpaolo. 2. Regulations/Authority – Customer help/Conciliation: conferences for the joint evaluation of regulatory developments and implications for shoppers, by way of a structured channel of dialogue and dialogue, together with institutional ones; joint evaluation of probably the most related points within the area of “Complaints and conciliation” by way of the interplay between the financial institution and shopper associations. 3. ESG – Shared/Digital Impact/Training and Artificial Intelligence: in-depth research of ESG points associated to training, data, inclusion and financial-insurance tradition to extend the extent of information and consciousness of customer-consumer behaviors; dialogue on the matters of innovation, digital and AI in enterprise, to ensure the standard of the service provided and the safety of shopper rights. 4. Macro Trends and Economic-Social Scenarios: evaluation and reflection on the principle worldwide and nationwide financial developments and situations, which may affect new social fashions and shopper behavioral selections; creation of a working desk for a dialogue on the most important problems with the evolution of the economic system to establish proposals with a view to shared and sustainable improvement.

Furthermore, Quick coaching was offered on this eventthe brand new training and data program on the usage of digital instruments, born from a selected request from the Associations and from the working tables with Intesa Sanpaolo to regularly accompany shoppers, shoppers and others, on a path of studying and better consciousness in use of latest digital banking applied sciences and features.

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