Home » JD.com 618 launched the merchant version of the “free door-to-door replacement” service, the fastest 3 hours for delivery and synchronization of new products_China Economic Net – National Economic Portal

JD.com 618 launched the merchant version of the “free door-to-door replacement” service, the fastest 3 hours for delivery and synchronization of new products_China Economic Net – National Economic Portal

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On May 25th, JD.com launched a “free door-to-door replacement” service for third-party merchants. After merchants apply for this service, JD.com’s logistics brothers can directly deliver new products to consumers, and synchronously recycle the products that need to be replaced, and exchange goods on average. The time can be reduced by half, and consumers can replace new products for free within 3 hours at the fastest.

“Free door-to-door replacement” is a service pioneered by JD.com in the industry. Relying on JD.com’s supply chain advantages, as well as the triple product guarantees of “freight insurance”, “door-to-door pickup” and “door-to-door replacement”, it provides consumers with “delivery” The “synchronization” method greatly improves the replacement time and reduces the replacement cost.

For merchants, after the “free door-to-door replacement” service is opened, it will be reflected in the form of marking on the product details page, which is not only convenient for consumers to identify, but also can play a role in highlighting service advantages and further help merchants win more consumers. The trust and recognition of the company not only boosts sales, but also improves consumer shopping satisfaction.

Up to now, in addition to the “free door-to-door replacement” service products, JD.com has also launched a number of door-to-door service products such as “free door-to-door return”, “door-to-door installation”, and “door-to-door maintenance” to third-party merchants, working with merchants to create products for consumers. The ultimate on-site service experience.

In terms of “free door-to-door pickup and return”, JD.com can pick up the item for consumers within 2 hours and refund it immediately, and for unshipped items, refund within 0 seconds. In terms of “door-to-door installation”, consumers choose the “door-to-door installation” service when purchasing products with installation attributes. In the area where the merchant promises the service, consumers can enjoy the convenient service of professional door-to-door installation without leaving home. . In addition, relying on “JD Service+” and the outstanding capabilities of manufacturers, cooperative merchants can provide “door-to-door inspection” and “door-to-door maintenance” services for consumers who purchase 3C products; The synchronization of service performance information, while fully protecting the rights and interests of consumers, also helps merchants to enhance the competitiveness of after-sales service.

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JD.com not only launched more convenient door-to-door services relying on the advantages of the supply chain, but also cooperated with the requirements of epidemic prevention and control policies in many places. and other measures to provide comprehensive protection, implement the most stringent health standards for visitors, and provide consumers with safe and reliable door-to-door diversified services, so that consumers have no worries.

In the past two years, JD.com has continuously optimized the after-sales service products of merchants, and reduced the overall after-sales service time of merchants by 28.25 hours by launching “flashback” and “extremely fast review” services. In January 2022, the after-sales service time of merchants will be shortened by 50% compared with January 2020. The products and services of JD.com’s third-party merchants are also recognized by more and more consumers, and the merchant ecosystem is becoming more and more prosperous. In the first three months of this year, online third-party merchants’ transactions on JD.com were very prosperous, and the average daily turnover of more than 11,000 stores increased by more than 10 times year-on-year.

At the time when JD.com 618 is fully opened, in order to provide consumers with a service experience that exceeds expectations, this year, JD. Service”, which includes 44 pioneering services such as price guarantee, replacement repair, door-to-door replacement, etc., forming a full-cycle guarantee for users before, during and after sale, and continues to maintain a leading edge in user service experience.

Merchants can also activate service products such as “freight insurance”, “price protection”, “fast review”, and “flash refund” during JD.com’s 618 period to further improve users’ shopping experience and satisfaction, and reduce customer service inquiries and disputes. Among them, the “freight insurance” for small items is only 1 cent per order during the Jingdong 618 period.

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This year, JD 618 is not only a mid-year shopping festival, but also a heart-warming service station. JD.com focuses on consumer experience and pays close attention to the changes and demands of people’s living conditions behind consumption. From the era of integrated consumption of goods + services to today’s service-led consumption era, it can be said that after years of experience, JD.com has accumulated a variety of individual services targeting consumption pain points, which fully demonstrates JD.com’s continuous upgrading of services. The whole process.

(Editor in charge: Cai Qing)

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