Nintendo revealed a new model of the Switch this week, adding an OLED screen, enhancing speakers, and greatly improving the tripod. However, the OLED Switch does not seem to bring one thing, that is, to fix the Joy-Con drift problem that has plagued Switch users for many years-frustratingly, Nintendo does not even confirm whether it has been changed. Many media have tried to raise this issue with game companies, but Nintendo obviously has no plans to respond to this issue positively.
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Over the years, Switch users have been reporting Joy-Con drifting issues, which is serious enough to be the subject of numerous lawsuits, although Nintendo has announced that it will freely repair controllers that have Joy-Con drifting, even after the warranty period has expired. One of the first requirements of many users for the revised Switch is to fix the drift problem. We hope that the revised Switch will be the moment when Nintendo will finally solve this major problem, but it seems that Nintendo may not seize the opportunity to do so.
In a statement provided by Nintendo to Wired, Polygon, GameSpot and The Verge, the company stated that “the configuration and functions of the Joy-Con controller have not changed with the Nintendo Switch (OLED model).” But we did not ask about “configuration” or “features” because it is clear from Nintendo’s announcement that the controller will be the same. We are asking about drift, which is a reliability problem. When the media raised this issue again in a clearer way, we were referred to the same statement.
“Reliability, not configuration or functionality”
This seems to indicate that there is no change. A common question on the company’s UK website is even clearer. “The Joy-Con controller included with the Nintendo Switch (OLED model) is the same as the currently available controller.”
Nintendo’s statement does acknowledge that there is a problem with the Joy-Con controller—”We are aware of reports that some Joy-Con controllers are not responding properly,” Nintendo said—but only recommends that customers visit its support website to deal with any problems. This wording is not new; Nintendo issued a very similar statement after Vice published an internal Nintendo memo instructing customer service representatives to fix the Joy-Con drifting issue for free nearly two years ago.
Nintendo President Juntaro Furukawa said in an investor question and answer last year, “We apologize for any inconvenience consumers have experienced due to the Joy-Con issue,” but he added, “I have no information about any specific actions we have taken. “You can share” to solve the problem, which shows that his hands are tied, because there is still a class action lawsuit going on in the United States. So until someone can open the set of Joy-Cons that come with the new Switch, we can’t be sure if there are any fixes for the unannounced drift problem.
The following is Nintendo’s full statement on the matter:
The configuration and functions of the Joy-Con controller have not changed with the Nintendo Switch (OLED model). Its configuration and functions are the same as the Joy-con controller of the Nintendo Switch game console. At Nintendo, we are very proud of creating high-quality products, and we are constantly improving them. We are aware of reports that some Joy-Con controllers did not respond correctly. We hope that our consumers can enjoy the fun of Nintendo Switch. If there is nowhere to achieve this goal, we always encourage them to visit http://support.nintendo.com so that we can help.
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