Regarding the rights protection of a Tesla owner in Shenyang, Tesla responded that the vehicle in the video was a flooded car in Zhengzhou, Henan Province. The insurance company had set full insurance, and then the car was introduced into the market. After buying the car, the owner of Shenyang went to the shop for repairs half a month ago. The shop initially quoted more than 60,000 yuan. The actual repair may not stop there. The owner is only willing to pay more than 10,000 yuan. If the blister car is improperly repaired, the potential safety hazard will be great in the future, and the store cannot meet its low-cost repair requirements. Customers will begin to defend their rights outside the store using the methods shown in the video, and want to force Tesla to compromise on repairs.
At present, the local police station has repeatedly sent the police to the scene to stop him, and twice summoned this person to the police station for admonishment and education.
Tesla emphasized that it does not advocate distribution according to trouble, but insists on fair and just handling. The responsibility that should be assumed will never be evaded, but the unreasonable requirements cannot be met. For this customer, we will try our best to satisfy its reasonable demands, and reserve the right to take legal actions to protect its legitimate rights and interests for its unreasonable demands and interference with business activities.
According to media reports, October 10, Shenyang, Liaoning. The owner defended his rights outside the Tesla store, and the vehicle was covered with wreaths by the owner. The owner of the car said to Mr. Xiang that the car accidentally flooded due to personal reasons and wanted to repair it at his own expense. After discussing the price of 16,000 yuan with the Tesla store, the owner towed the vehicle from 100 kilometers away to the store. After arriving at the store, the staff said that many lines in the car need to be replaced, and the cost is seven or eighty thousand yuan.
Mr. Xiang expressed dissatisfaction with the cost, and the Tesla staff replied a day later that he only needed to replace two lines, but the battery, motor, etc. needed to be tested, and the cost was still seventy to eighty thousand.
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