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In fact, the Tim Passepartout Plus controversy is even reflected in complaints from 2010, signed by some consumers on numerous specialized or association sites.
There is also an Agcom directorial determination of 2018 where it is revealed that Passepartout Plus would be nothing more than the charge of the mobile phone installment.
I suppose that writing “xyz Tim cell phone installment” in the bill would have been too easy, transparent and beautiful for the operator. Why be trivial? Much better to throw your customers and their children into confusion. On the other hand, to increase the confusion, in older messages it seems that Tim used the words Passepartout to indicate the auto recharge service (and someone complains of having been charged even after the cancellation of the sim, which is unbelievable).
In any case, as Agcom writes in that it determines in favor of the user, “there is therefore, for the operator, the burden of proving the accuracy of the data on the basis of the invoice in the event of a dispute of its amount by the ‘user (Cass. Civ. section III, May 28, 2004, n. 10313). Furthermore, the operator, in managing the complaint sent by the user regarding unrecognized charges, must provide any adequate explanation on the amounts invoiced as well as document their statements; otherwise, the user’s right to refund / cancellation remains valid ”.
Then send a certified e-mail or a registered letter to Tim asking for details or alternatively a cancellation within 15 days.
If the operator does not respond and the response does not satisfy, you can go to free conciliation via Conciliaweb.
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