Training and hiring. These are the two pillars of the expansion contract that is proving to have its own chosen ground in the Tlc. Proof of this is the latest arrival: the contract between Vodafone Italia and the trade unions that have reached an agreement that lays the foundations for meeting the challenge of digital transformation and technological development, investing in human capital. to which the news was spread, is part of the skill transformation process launched by Vodafone in 2018 and accelerated with two extraordinary training plans.
Satisfaction of Vodafone and trade unions
“The agreement, the result of a constructive dialogue with trade unions as evidence of a consolidated system of industrial relations, puts people at the center of technological transformation by investing in their training”, comments Ilaria Dalla Riva, Human Resources and Organization Director of Vodafone Italy . The secretariats of Slc Cgil, Fistel Cisl and Uilcom Uil expressed “great satisfaction for the agreements reached which represent the natural continuation of the path started 2 years ago with the company Vodafone Italia, which focuses on advance bargaining and the strategic role of training as an added value to respond also to the contradictions of a sector torn apart by an infamous competitive model ».
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Training
The new agreement provides for an expansion contract for contact centers based on the regeneration of skills, hiring in highly innovative roles, performance bonuses and the possibility of accessing voluntary early retirement. Upskilling and reskilling courses are planned for the 1,870 people in the contact centers, who will face an intensive skills retraining plan for a total of 1 million hours of training. At the same salary, an hourly reduction of 25% of the working time is foreseen, which will be entirely dedicated to strengthening the skills in managing the relationship with the customer and developing them for new roles essential to support corporate strategies.
Recruitments
The agreement reached provides for the hiring of at least 100 new workers to be sought within the new professional figures that the Tlc market requires. The hiring plan provides for 40 hires by March 31, 2022, 40 hires by September 30, 2022, and 20 hires by March 30, 2023.
Pension slide
The possibility will be given to all workers who will reach retirement by 31.12.2026 to make use of the isopension instrument for five years. This is a regulatory element made available to bargaining to encourage generational change in a sector strongly characterized by rapid technological evolutions and the constant demand for new and greater skills.