In a landscape in which it is increasingly difficult to stand out from the competition due to the standardization of many components, computer manufacturers are focusing on features such as design, accompanying application tools and exclusive component engineering.
But there is another parameter that arouses the interest of customers during the selection. Let’s talk about the assistance service. A complete, proactive and well-structured pre and post sales support is today a clear distinctive lever for vendors who, in this way, promote loyalty, another element that has entered the heart of the new generations of consumers.
In the last period Acer has invested heavily in fully proprietary pre and post sales assistance services, or conveyed by internal company personnel. The pre-sales support phase is fulfilled by opening all possible channels for interacting with customers, digital or traditional. While the after-sales support is ensured with different types of intervention.
Acer has always guaranteed high repair standards thanks to the expertise of its technicians and through the application of a rigorous intervention protocol.
The repair process starts from a careful diagnosis of the fault, passes through a repair phase where, if necessary, the faulty components will be replaced using only original spare parts and ends with an accurate quality control through the use of Acer proprietary test systems. .
Acer: between self service and home collection
Available to Acer customers there is a full-bodied self-service with documentation, updated drivers, video guides, application tools Acer Care Center and a “community hub” where the answers to the most common problems are found. To this series of resources is added the possibility of using the repair service which provides for the shipment of the product under warranty at the expense of the company.
Through additional paid services it is also possible to upgrade the memory and / or storage space, save personal data and the possibility of using the On Site repair service, which provides (after checking the necessary conditions) the repair of the product directly at home of the customer.
This type of assistance, available to both companies and consumer customers, together with the support of our proprietary call center, represents the last frontier of customer services of leading brands such as Acer. Essential services in a professional context in which home working is now a certainty.
If the warranty has already expired or is about to expire, it is still possible to use the LifeXtension service which will allow you to extend the life of the product, obtaining the repair of the device at competitive prices.