A digital device extends life. 70.4% of Italians believe that digitization has improved their quality of life, because it simplifies many daily activities. In post-pandemic Italy, 74.4% of the combined use of a plurality of devices (smartphones, PCs, laptops, tablets, smart TVs, game consoles) is habitual. The place from which you connect no longer matters: 71.7% of users carry out their digital activities everywhere (and the figure rises to 93% among young people). And the timetables are also relative: 25.5% often sail at night (the figure rises to 40% among young people). This is what emerges from the research “The digital life of Italians” carried out by Censis in collaboration with Lenovo.
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Italians satisfied with their technological equipment
Nine out of ten users (90.3%) declare that they have devices in line with their needs. Even domestic places are largely equipped for full entry into digital life: 73% of users live in families where each member connects with their own device, 71.1% have a well-functioning home connection, 67 9% reside in homes where everyone has a space in which to carry out their digital activities.
The sense of online security
Italians surf the net with a certain ease. 69.4% of users feel secure when making payments or other financial transactions online (and the figure rises to 74.5% among graduates). More than half (55.6%) use cloud services at least sometimes to save documents and information (with peaks of 77.5% among executives and 63.9% among graduates).
Digital couple life
55% of Italians and? convinced that life as a couple has benefited from the opportunities offered by digital devices. But even in the relationship between two, new balances are redefined in this transition phase. 42.7% demonstrate great trust in their partner if they share the passwords of their mobile phone, e-mail and social network profiles with their other half. But there are 14 million Italians who complain about the excessive time that a partner or partner spends on their cell phones. There are 7 million who reveal that they have felt jealous because of their partner’s social interactions. There are 6 million who spy on its activities on social networks. And 12 million confess that they also visit the message boards of exes.
Great hopes for the marriage between Public Administration and digital
85.3% of citizens hope that in the near future they will be able to communicate via e-mail with public offices, 85% that documents and certificates can be requested online, 83.2% that they will be able to pay online quick and easy taxes, bulletins and fines. 78.9% expect to receive personalized information via email, sms or WhatsApp messages. Yes to simplification combined with data protection: 76.4% would like to know the personal data available to the PA, so as to avoid unnecessary duplication, 75% would like to communicate via Pec in the utmost confidentiality, 74% would like to be able to access all online services with a single password.
The dangerous mixes
Two thirds of workers (66%) use personal devices for work purposes, with peaks up to 85% among self-employed workers and 72.2% among graduated employees. But it also happens that 26.9% of employees (and 39.8% of executives) use company electronic devices for personal reasons. Underestimating the fact that misuse of devices can pose risks to data security and the privacy of workers and companies.
The new forms of digital divide
In this highly advanced scenario of digitization, however, there are still 4.3 million users of devices without a connection in our country. And a total of 22.7 million Italians complain of some discomfort at home, with overcrowded rooms in which it is difficult to carry out their digital activities at best (14.7 million) or with slow or malfunctioning home connections (13.2 million). In terms of devices, 12.4 million Italians have to share them with their families and 4.4 million consider them inadequate to meet their needs.
You need the right skills for inclusion in the digital life
Then there are a total of 24 million Italians who are not fully comfortable in the digital ecosystem: 9 million have difficulties with instant messaging platforms (WhatsApp, Telegram, etc.), 8 million with e-mail, 8 million with social networks (Facebook, Instagram, etc.), 7 million with website browsing, 7 million with platforms that allow you to stream sports events, films and TV series, 6 million have difficulties with e-commerce, 5 million do not know how to make payments online, 4 million are not familiar with the use of apps and platforms for video calls and virtual meetings.
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“Italians derive a growing well-being from digital devices, which simplify and improve their lives,” said Massimiliano Valerii, Director General of Censis. «We are at the dawn of a new digital transition. Now we need a project for a fully inclusive digital society, which can respond to the still unsatisfied demand for devices, connections, skills, and overcome differences in access ».
“The pandemic has accelerated digital transformation by at least 5 years, permanently bringing new digital behaviors to the fore in both the private and business spheres,” said Emanuele Baldi, Executive Director of Lenovo Italy. “That’s why we need to focus on smarter technologies that fit better in this future. For Lenovo, it all starts with smarter, more secure, always connected, ever easier to use and affordable PCs. We want to further refine technologies and innovations to contribute to a more connected, secure and inclusive digital society ”.
These are the main results of the “The digital life of the Italians” report produced by Censis in collaboration with Lenovo, which was presented by Massimiliano Valerii, General Manager of Censis, and discussed by Emanuele Baldi, Executive Director of Lenovo Italia, Eleonora Faina, Anitec-Assinform General Manager, Antonello Giacomelli, Agcom Commissioner, and Stefano Quintarelli, Agid President.
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