Jody Ford, a past at eBay and other tech companies, is the number one platform most used in the world for buying train and bus tickets and is absolutely convinced of one thing: for twenty years now, the his company offers the best service and the best experience for those who want to travel without a car throughout Europe and beyond.
He affirms this with great empathy and authority on the occasion of his last visit to Italy, to formalize the imminent opening of the Milan offices.
The secret of Trainline’s success, as Ford suggests, has no particular magic formulas, if not one: the ease of use of its app, downloaded just under 40 million times, and its website, whose monthly visits they exceed 90 million (and 88% of these come from mobile devices).
“Our customers are very satisfied with our platform – he explains – because it is very direct in the indications on how to move from point A to point B: we do the most complicated work”.
Engineers and data scientists
The “back end” work to which Ford refers is made up of processes and technologies that make it possible to consult in a very short time the routes, fares and travel times of 270 different railway and urban public transport companies operating in 45 countries of the world, combine them with each other, guaranteeing the user the best possible ticket according to his needs and manage transactions in ten different currencies using all the main electronic payment methods available, from classic credit cards to PayPal passing through Apple and Google wallets and very popular systems in Northern Europe for online purchases such as Sofort and iDEAL.