Facebook failed to protect its users. Word of former manager. The American social network is accused after Frances Haugen, a former product manager, has decided to reveal the contents of thousands of internal documents which, according to him, show that Facebook has overshadowed the well-being of its users in favor of the profit.
The accusation: Facebook knew
Frances Haugen delivered internal research to US lawmakers and the Wall Street Journal that the company knew, but did not disclose, the negative impact of services like Instagram on young users (Instagram is a Facebook-owned application).
The former manager said he has evidence that Facebook prioritizes profits over the well-being of its users. “There were conflicts of interest between what was good for the audience and what was good for Facebook,” he explained to “60 Minutes,” releasing his first public interview.
The internal dynamics of the social network
As expected, the revelations sparked a storm for Facebook. The collection of documents that Frances Haugen delivered sheds light on internal dynamics of the American giant: from the policies on content moderation, to the different treatment reserved to high-profile personalities accounts, compared to that intended for ordinary users, and above all on the impact psychological that Instagram would have on young users.
According to the data collected, processed and disseminated by Haugen, Facebook would have intervened on a share between 3 and 5% of the total hate posts published on the platform and on less than 1% of the contents classified as “incitement to violence”.