Home » Health: stop waiting, at the IDI to book now there is the robot – Health

Health: stop waiting, at the IDI to book now there is the robot – Health

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No more long waits on the phone to book visits or diagnostic tests and the end of the recorded discs that refer to one key after another. The digital revolution that avoids inconvenience to patients starts from the Dermopathic Hospital of the Immaculate Conception (Idi) Irccs in Rome, one of the first in Europe to adopt the new system in the health sector.

Whoever calls for performance now responds immediately and without making people wait, 24 hours a day, 7 days a week, a humanized robot with characteristics of naturalness that make it almost indistinguishable from a human operator. The advantages of this technology allow not only to be able to book at any time, but also to offer homogeneous and always monitored quality of interaction with the patient and management of call peaks.

“We were able to put an innovative artificial intelligence service online to help our call center: it is a Bot, a telephone answering machine with artificial intelligence. The goal is to avoid the classic key responders, not adequate to the expectations of the patients “, explained Giampaolo d’Agnese, innovation manager of the IDI. Adding: “This technology also opens up new scenarios in many phases of accompaniment to examinations and visits and even in the follow-up of patients”.

The choice of the IDI was based on a company with experience in the Made in Italy technology sector, Sovran AI: “For the dermopathic institute, a special automatic voice rendering algorithm was developed that controls inflection, emotion , the typical pauses of conversational speech.

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Patients’ interaction with the Bot becomes so natural that it is almost indistinguishable from a human operator, “said Giovanni Andreani, director of the Company’s research and development department.

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