A total of 180 million payment transactions, for a value of 34 billion; 24 million downloads of the IO app, with almost 55,000 services offered by over 6,500 entities; an electronic payments platform, called Centro Stella, which allowed the handling of more than 4 million transactions a day during cashback and which will soon allow new services and synergies between public and private, such as the simplified disbursement of bonuses through over 3 thousand POS distributed throughout the country. These are the first balance sheet data of PagoPA, the public company for digital services that many Italians have learned about first to pay for public services, then during the cashback operation and now, above all, to receive the green pass on App IO.
Colao: “A single cloud for the PA by 2022. And the Green Pass will arrive on the phone”
by Bruno Ruffilli
The present
“2021 was a turning point for digital public administration – explains the CEO of PagoPA, Giuseppe Virgone – we have shown that public services can work as well as private ones. A digital awareness is beginning to form in the public sector and PagoPA is changing the system and leading administrations to think of services directly digitally and citizen-friendly “. The philosophy underlying the projects carried out and those that will arrive – for example the possibility of immediately receiving public bonuses linked to the purchase of goods and services as envisaged by an amendment just approved in the Recovery decree – Virgone explains it as follows: “I digital services only work if they are really simple, if the service is provided without the citizen having to take action “.
After all, it is the example of the green pass which, for those who have the IO App, arrives automatically without having to do anything but get a vaccine or a swab. On average there are about 900 thousand daily views of the green pass through this public services app, with peaks on some particular days such as the introduction for entry into the workplace, of 1 million and 600 thousand views in one day. PagoPA was created in July 2019 but, precisely with the aim of achieving a digital transformation in a public key, it is growing rapidly and will receive a new boost from the PNRR.
Born with a start-up logic, it now has 200 employees. “50% are under 35 and the average age is 37 – says the director of finance and administration, Maria Teresa Lucibello – we have a multidisciplinary approach: not only IT engineers, but also designers, data scientists, security and privacy experts and copywriters. Resources that often have a humanistic background. On the economic front, then, the turnover from 2020 to 2021 has more than doubled “.
Spid Democracy
by Ernesto Belisario
The future
If 2021 is the turning point, 2022 will be a year full of news. The company has three projects related to the PNRR that will see the light in the next 12 months, to be implemented in the following years, and on which a specific task force is working. It starts with the commitment to make the pagoPA platform and the IO app more widespread: new public services will arrive on these platforms. For example, the ability to immediately receive bonuses linked to specific purchases or services with the same ease and mechanism as cashback. The purchase for the use of a possible bike bonus or a mothers bonus would immediately see the benefit credited. A tool also suitable for other evolutions, for example to allow expenses connected to deductions to end up directly in the pre-filled declaration, as happens today with drug receipts. Then there is the notification platform: it will be a sort of digital drawer in which all letters, deeds, notifications will end and will keep the related payments made to public administrations. The third project is instead the one that will digitally implement a full exchange of data between public administrations: it means that there will no longer be the need to provide twice the information that the PA already has. The ISEE, for example, is presented only once. There will be two services that will look to citizens to improve their lives, but also to businesses, with an impact on efficiency by eliminating unnecessary bureaucratic costs.
Spid Democracy
by Ernesto Belisario
.