What if the virtual assistant really turns into a real bank branch?

Chatbots that combine predictive analytics and natural language are the answer to the changing needs of a large portion of users who demand speed and customized solutions. Also in the banking sector.

A test? Bank of America is providing it with the launch of Erica, an AI-powered virtual assistant that can help customers access balance information, transfer money and manage their operations.

Gianluca Maruzzella underlines this explicitly …