[路演]He’s Ophthalmology: The company adheres to the “patient-centered” business philosophy and always puts the needs of patients in the first place_ Oriental Fortune Net

　　Ho’s Ophthalmology(301103) Initial public offering of shares and listing on the Growth Enterprise Market Online Roadshow was held at Panorama Roadshow on Wednesday,Ho’s OphthalmologyChairman and general manager He Wei said at this roadshow that the company adheres to the “patient-centered” business philosophy and always puts the needs of patients first. While providing superb ophthalmic medical technical services, the company insists on being a hospital with “temperature”. Starting from the feelings of patients, the company pays attention to the medical culture of patient care, and builds a “painless surgery hospital” and a “sincere and moving” patient service system in an all-round way, and provides closed-loop services before, during and after surgery for surgical patients. In order to answer the preoperative and postoperative doubts of patients and their families in detail and increase patient satisfaction, the company recruits experienced nurses from the operating room as the backbone to set up a consulting department. Through one-on-one and meticulous communication, the consultants answer the questions of patients and their families in detail, understand the condition and needs of patients with eye diseases; inform patients and their families about preoperative and postoperative precautions, home care and daily health care knowledge, help patients make surgery appointments, and guide The selection of medical consumables (such as the selection and use of intraocular lenses for cataract surgery patients), etc.; continuous tracking of patients’ postoperative rehabilitation and other treatment needs. The careful communication between consultants and patients not only builds a bridge between patients and doctors, but also effectively ensures smooth treatment and improves patient satisfaction.

He Wei also said that as the main leader of a company, he should listen to the opinions of his subordinates humbly. There is an old Chinese saying, “If you listen to both, you will be bright, and if you listen to partiality, you will be dark.” Every employee’s opinions and suggestions.

(Article source: Panorama Network)

Article source: Panorama Network

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original title:[路演]He’s Ophthalmology: The company adheres to the “patient-centered” business philosophy and always puts the needs of patients first