Home » Behind the yaw caused by the short-cutting of the driver: How is the default navigation route of the online car-hailing established

Behind the yaw caused by the short-cutting of the driver: How is the default navigation route of the online car-hailing established

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Recently, an online ride-hailing driver in Fuyang District, Hangzhou City did not follow the navigation system, which caused a panic and injury to a female passenger, causing widespread concern.According to the report from the Fuyang District Online Car-hailing Incident Joint Investigation and Handling Team on June 21, the online car-hailing driver is a local Fuyang and is familiar with the local route. Therefore, he chose the closer route that was just opened that morning. Passenger Gao reminded the driver again that the driver said that he did not make a mistake and continued to drive on the new route. Because the driver did not follow the navigation twice, the passenger Gao had a panic.

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This brings up a lot of public concerns: Is the route suggested by the built-in navigation of the ride-hailing app the fastest route from the start point to the end point? If it’s the fastest, why didn’t you plan the shortcut that the driver wanted to take? When a driver yaws, what measures should the App take to ensure safety, and how should passengers respond?

Route planning focuses on the least total cost

The route planned by the car-hailing app may not be the shortest distance, because multiple factors such as distance, time, and price must be considered at the same time.

A person from an online car-hailing company introduced to a reporter from The Paper (www.thepaper.cn) that online car-hailing route planning usually prioritizes the cheaper cost, and the cost mainly depends on the mileage, so the route with the shortest distance is preferred. However, the cost of online car-hailing also includes a time fee. If the congestion time is too long, even a short distance, the overall cost will be higher, and other route plans can be provided.

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“The priority is to choose the short distance, and secondly, consider the length of time. The overall price is lower for users.” Another online car-hailing company said.

In addition, the planning of online car-hailing routes must require the roads to take priority and the roads to take priority (referring to the routes that everyone generally takes), rather than taking shortcuts and taking small roads.

Take a large online car-hailing company as an example. The company stated in the “Questions and Answers” ​​of route planning that when the estimated travel time is similar, the system tends to recommend wider and narrower roads. Smoother and safer roads. This is mainly to avoid stubbing or other accidents that would delay passengers’ travel. The community is similar. If the starting point and ending point of passengers are not inside the community, they will try to avoid crossing the community.

This is different from the logic that Map App navigates for private car users. Self-driving cars usually choose a faster and smoother route.

Therefore, if you must take a short path and take a shortcut, the platform will usually ask the driver to go without the consent of the passengers.

The reporter learned that the navigation logic of various online car-hailing companies is basically similar. “The route recommendation algorithms of various online ride-hailing platforms are not very different, because the underlying algorithm logic of the graphic providers used by the industry is similar. In addition, many online ride-hailing companies now provide alternative routes when users take a taxi, and drivers can be required to choose the corresponding route. .”

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At present, many online car-hailing companies have launched route selection functions, giving passengers more initiative to choose according to their travel preferences.

When the driver yaw

In the Fuyang incident in Hangzhou, the driver did not follow the navigation system twice, causing the passenger Gao to panic. When the vehicle drove 200 meters from the extension of Jinqiao North Road, Yinhu Street, Gao moved from the back of the vehicle. Open the door and get out of the car and fell to the ground and injured.

In the cargo-la-la incident in March, it was also because the driver wanted to take a shortcut and yaw, the passenger chose to jump off the car. What is heartbreaking is that the passenger died after jumping off the car.

Different from freight apps such as Huolala, most of the online car-hailing apps currently have one-click alarm, itinerary recording, and itinerary sharing security functions, and identify risky orders through the security system, and make corresponding interventions according to different levels. , Including end-to-end reminders, automatic voice outbound calls, security experts’ intervention in research and judgment, offline security experts follow-up, etc.

But it can be seen that in an emergency, passengers chose to jump off the car instead of calling the police with one button.

This has sounded the alarm for the online car-hailing platform. In the use of safety functions by passengers, training should be increased to let more passengers know how to use them.

In this regard, Shouqi Car-hailing stated in its apology statement issued on June 21 that it will strengthen the use of various functions of the safety center such as reminding passengers of the journey, sharing, and one-key alarm before passengers board the bus, so that passengers will encounter on their way. When there are signs of suspected problems, the alarm can be selected as soon as possible to ensure personal safety.

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The tragedy was also caused by the inadequate communication between the driver and the passenger. In its statement of apology, Shouqi Car-hailing stated that there are deficiencies in the training of driver’s communication methods and methods. In the future, it will focus on strengthening training in this field to enhance driver’s communication awareness and ability to avoid such incidents from happening again.

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