China Consumers Association: Consumer complaints in the first half of the year fell by 7.04% year-on-year

On July 28, the reporter learned from the China Consumers Association that in the first half of 2021, the number of consumer complaints received by the National Consumers’ Association has dropped by 7.04% year-on-year. Food and business Internet services ranked first in terms of complaints about specific products and services, respectively. The China Consumers Association proposes to issue national standards for emerging consumer sectors as soon as possible, strengthen market access security reviews, and provide protection for consumers’ rights protection.

According to statistics on complaints received by the National Consumers Association, in the first half of 2021, the National Consumers Association accepted 521976 consumer complaints, a decrease of 7.04% year-on-year, resolved 412,561 cases, and the complaint resolution rate was 79.04%, saving consumers an economic loss of 75.89 million yuan. .

Among the specific commodity complaints, the top five complaints were food, automobiles and parts, clothing, communication products, and shoes. Compared with the first half of 2020, jewelry, shoes, and daily sundries have the highest year-on-year growth, while the growth of other categories is relatively slow.

Among the specific service complaints, the top five complaints were business Internet services, catering services, network access services, training services, beauty, and hairdressing. Compared with the first half of 2020, beauty, hairdressing, accommodation services, maintenance and repair services, and education services entered the top ten service-related complaints. Among them, beauty and hairdressing had higher year-on-year growth, and catering services had a larger year-on-year decline.

(Source: Economic Information Daily)

Article source: Economic Information Daily

Editor in charge: DF537

Original title: China Consumers Association: Consumer complaints in the first half of the year fell by 7.04% year-on-year, food and Internet service complaints topped the list