With the rise of online shopping, express delivery has gradually entered our lives. Today, express delivery has become an indispensable part of our lives. Express delivery makes our life more convenient and faster. However, there are also times when the car is overturned.Yesterday, the netizen “Wang Demi” broke the news that he received only 8 boxes of 12 boxes of items sent by SF Express, and 4 boxes were lost.
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In addition, the contents of the received package are in a mess, and the box is not in the original packed form. The clothes are stained, mixed with shredded paper, gravel, and garbage.” After repeated questioning, SF Express stated that the package was mistakenly sent to the garbage dump. .
“Wang Demi” said that in addition to personal belongings, the 12 boxes of items included his own diaries, painting manuscripts, art collections, and design drawings for more than ten years. “Everything accumulated in the past ten years in Beijing is here. It’s in 12 boxes”, and these important things are basically nowhere to be found, only some clothes and some books.
“Wang’s Mi” stated that in order to gain SF’s attention to the severity of the incident, it said that the estimated loss was 5 million yuan, but according to SF’s insured price, “Wang’s Mi” would only receive 2,000 yuan in compensation, which made it difficult for him to accept.
On June 17, the Shanghai 12345 Mayor’s hotline called the party concerned, stating that the SF Express lost items reported in his report had been followed up and the relevant company would be contacted.
On June 18, SF Express called the party concerned, stating that it had received the party’s complaint and claims application, and then a special claim settlement officer would contact him. However, it is still the phone of the insurance company, and the content of the call is still about the insurance compensation of 2,000 yuan. The client expressed to the customer service of the insurance company that he would not accept such compensation.
In his opinion, SF Express not only transported its own things to the garbage station, but also deliberately concealed the truth, delaying the rescue opportunity. In addition, follow-up complaints and claims are also full of difficulties. “Until today, my problem has not been paid attention to and effectively solved by SF Express.”
The parties also announced the shipping order number.
According to the courier number provided by “Wang Demi”, the information of the consignment note shows that it is pending delivery.
According to Sanyan Finance, the Weibo account of “Wang De Mi” could not be searched.
The related topic #顺丰把我的12箱包出出了了洗场# still has traces to follow.
Questions from netizens also appeared in the comment area of SF Group’s official Weibo.
Sanyan Finance consulted the official customer service of SF Express on this matter, and the human customer service expressed that they did not know the matter.
The person concerned also lodged a complaint with Black Cat. The latest development of Black Cat’s complaint was officially replied by SF Express, but the content of the reply was hidden.
In fact, this is not the first time this happened.
In August 2019, Ms. Li from Liaoning stated that she sent a package weighing 27 kilograms with a total value of about 150,000 through Debon Express. After being signed by Debon Express staff, it was directly sent to the used clothing recycling station for crushing. According to his statement, these “total value of 150,000” items can only be paid 300 yuan at the insured price.
Regarding this incident, Debon Express issued an announcement on its official Weibo, stating that this incident was indeed caused by a human error in the company’s courier’s sorting process and was a serious delivery error. However, after verification, the company has not issued a claim of “compensating only 300 yuan”, nor has it found that the courier has encroached on consumer goods. As of 12:00 on the 19th, 4 kilograms of goods have been recovered.
Some netizens told Sanyan Finance that they had also experienced the same when using Debon Express to send things. The clothes I sent were sent to the recycling bin. The netizen said that he had found this situation in many express delivery services on the Internet, and suspected that there was an industrial chain behind it.
There are also a large number of complaints about similar situations on the black cat complaint.
This complaint is an order placed on the official WeChat mini-program of SF Express and sent from Nanjing downtown to Shenzhen City. The courier told by phone two days later that the documents sent were discarded as waste when they were not sent; SF Express responded according to the express delivery. The fee is six times the compensation.
According to the above-mentioned complaint, the lost documents were not lost during transportation, but were lost before being sent to the outlets.
The complainant demanded that SF Express should bear all reasonable expenses for resolving the consequences caused by the loss, including but not limited to the air tickets from Nanjing to Shenzhen and the cost of staying in express hotels.
The black cat complaint shows that the progress is automatically completed, and the specific handling result is unknown.
Why does this happen many times? The analysis believes that there may be three situations:
1. It is indeed a mistake. It is understood that every courier has to receive and send hundreds of couriers every day, making mistakes inevitably when busy.
2. The courier fills his pockets and sells the customer’s mailing items as waste, and then the company pays the customer.
3. Maybe there is an industry chain behind it, and there are some unknown transactions.
What are the possibilities? Welcome everyone to leave a message and discuss.
The following is the full text of the netizen “Wang Demi” broke the news:
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