Hengyang Nanyue Airport Improves Passenger Experience
More than halfway through the Spring Festival, the number of flights and the number of passengers transported increased year-on-year
Hengyang Daily News (Correspondent Peng Haolun All Media Reporter Jin Mingda) On February 10, the reporter learned from Hengyang Nanyue Airport that as of February 9, half of the 2022 Spring Festival travel work has been completed, and the airport has completed a total of 746 flights during the Spring Festival travel. The number of passengers was 50,667, an increase of 1.6% and 35% respectively over the 2021 Spring Festival, realizing the all-round improvement of the airport’s safe operation, service quality and passenger throughput since the Spring Festival.
It is reported that in order to achieve the goal of “safe, healthy, smooth, and warm”, Hengyang Nanyue Airport has strictly implemented the requirements for sincere service after the start of the Spring Festival. The waiting information desk has set up a Spring Festival travel volunteer service station and a love service area, and built 4 new locker rooms in the arrival hall to effectively solve the problems of passengers’ urgent, difficult and longing. Improve the flight experience of passengers.
At the same time, Hengyang Nanyue Airport also actively tells the story of the airport’s Spring Festival transportation to help promote the Spring Festival transportation. Using the current publicity form that the public likes to hear, invite a number of local Douyin “top-stream” Internet celebrities to tell airport stories and convey airport warmth from multiple perspectives such as safe operation, epidemic prevention and control, airline flights, and sincere service. Up to now, Douyin short videos have accumulated 1.8 million views, more than 21,000 likes, and more than 500 comments from viewers.
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During the Spring Festival, Hengyang Nanyue Airport launched seven “warm heart services”
1. Additional special personnel will be dispatched to guide passengers in an orderly manner to maintain a safe distance of one meter to queue up for formalities, and remind passengers to wear masks properly.
2. Provide whole-process warm-hearted services for special passengers such as “first boarding” and “the elderly, the weak, the sick and the disabled”.
3. Issue late arrival stickers for late arrivals to ensure the smooth boarding of passengers.
4. Increase the number of staff at the inquiry counter. Special personnel will assist passengers to declare the health code of the destination, check relevant certificates, and answer passengers’ questions.
5. The convenience service box provides warm-hearted and anti-epidemic materials.
6. A love service area is added in the waiting hall.
7. Set up an emergency rescue linkage team to deal with various emergency situations of passengers at the fastest speed.