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Communication on a new level: Almer Technologies and TeamViewer cooperate

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Communication on a new level: Almer Technologies and TeamViewer cooperate

Augmented Reality as a simple end-to-end solution

The Arc 2 enables a new type of communication in the areas of remote maintenance and customer service

Enriching the real world with digital elements – Augmented Reality (AR) is not yet widely established in the industry, but is becoming increasingly important. Almer Technologies wants to help future technology achieve a breakthrough and will cooperate with the global technology company TeamViewer in the future. With the newly launched AR glasses “Arc 2” from Almer, including sophisticated software from TeamViewer, customers now benefit from a complete solution that is ready to use and easy to use.

Team Viewer is an expert in remote support and offers, among other things, the AR solution TeamViewer Frontline xAssist for inspection and maintenance. The software will also be integrated into Almer Technologies’ smart glasses in the future. Because TeamViewer and the Swiss augmented reality specialist have entered into a strategic partnership. With its Almer Arc 2 AR glasses, the company offers a new type of communication in the areas of remote maintenance and customer service. This allows processes to be optimized and time and costs to be saved – in a simple and uncomplicated way.

A unique ecosystem

“Together we are creating a system that is unique,” ​​says Sebastian Beetschen, CEO of Almer. “Because our solution is “enterprise-ready”. Users can use the glasses immediately and use them for many different purposes.” Whether in assembly and production, or in inspection and maintenance – employees communicate with external experts via the integrated camera and quickly receive technical assistance. The Almer Arc 2 also provides interesting support for the logistics industry, for example with manual picking or warehouse management. Almer and TeamViewer attach great importance to functionality and smooth use of the system. The interfaces are optimally coordinated and operation remains simple and uncomplicated. In addition, the Almer Arc 2 is significantly lighter and more compact than comparable AR models and delivers excellent image quality. In recent months, the data glasses have been successfully tested in practice in numerous applications by industrial companies such as SFS, Oerlikon, Ypsomed and Geobrugg. “Around 80 percent of employees worldwide do not work at a desk, but in areas such as production, logistics or field service, and often benefit little from digital transformation. There is enormous potential for greater efficiency and productivity there that companies can use with technologies such as augmented reality,” says Mei Dent, Chief Product & Technology Officer at TeamViewer. “Through our joint offer with Almer, customers can accelerate the digitalization of their operational processes.”

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Customer comfort and an optimal customer experience are also top priorities for Almer. For example, if there is a complaint, the glasses will be replaced immediately. If Almer develops new hardware, the customer will receive a free upgrade. As a result, users benefit from a complete solution that is always state-of-the-art and is continually developed to ensure optimal adaptation to different needs.

About Almer Technologies

Almer Technologies was founded in 2021 following a research project at the Zurich University of Technology (ETH). The Swiss start-up based in Bern is led by CEO Sebastian Beetschen and CTO Timon Binder and now consists of 30 employees. With the development of the innovative AR glasses Almer Arc, Almer Technologies is responding to the currently increasing demand for augmented reality technology in the industrial landscape.

Company contact
Almer Technologies AG
Paul Uhl
Marktgasse 46
CH – 3011 Bern
+41 31 528 20 30

Press contact
additive. a brand of additiv pr GmbH & Co. KG
Lena Peters
Herzog-Adolf-Strasse 3
56410 Montabaur
+49 2602 950 99 01

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