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Greentech: TÜV relies on more repairs of technical devices

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Greentech: TÜV relies on more repairs of technical devices

The so-called right to repair for consumers is to be introduced at EU level. The European Parliament and the EU states have agreed that manufacturers of certain products such as cell phones, refrigerators and vacuum cleaners will have to repair them in the future. “With the agreement reached, Europe is making a clear decision in favor of repairs and against the throwaway society,” says Juliane Petrich, policy and sustainability officer at the TÜV Association.

“Facilitating the repair of defective products not only promotes product longevity and supports consumers in sustainable consumption, but also creates new jobs, avoids waste and reduces dependence on foreign raw materials.”

Juliane Petrich from the TÜV Association: Repair of technical devices “should be standard”. Photo Greentech LIVE conference

Greentech TUEV demands repair of technical devices “should be standard”.

The introduction of a right to repair for a wider range of so-called white goods such as refrigerators, vacuum cleaners and even typical everyday devices such as cell phones is a significant step towards improving the longevity of products. If devices break within the two-year legal guarantee, repairs should be the standard in the future.

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Consumers should only receive a new device in exceptional cases. For certain devices, the right should continue to apply even after the warranty has expired, as long as repairs are possible. The TÜV Association recommends extending the right to repair to other products in the future in order to make a more comprehensive contribution to promoting a genuine circular economy. Some products such as headphones and furniture are still exempt from the new requirements.

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Right to repair is a game changer

According to a representative Ipsos survey of 1,000 people commissioned by the TÜV Association, a broad majority of consumers support the project: almost four out of five respondents (79 percent) find the “right to repair” useful. However, few are familiar with the plans. What is now crucial is how the law is designed.

The agreement stipulates that consumers can contact manufacturers directly for repairs, even if they have purchased a product from a retailer. However, repairs should not only be carried out by the manufacturers and dealers’ own or authorized workshops, but also by independent workshops. This increases the range of available workshops and promotes competition in the repair market.

Better to use green tech instead of buying a new one: A computer repair is always more sustainable than a new one – the TÜV association also sees it that way. Photo: Jeshoots Com via Unsplash

Technical repairs: Prove quality and repair expertise through certification from independent bodies

“Independent workshops can demonstrate their quality and repair expertise through certification from independent bodies,” says Petrich. “Appropriate certificates can serve as a valuable guide for consumers when choosing a workshop.” Here, too, according to the survey, almost four out of five consumers (79 percent) state that the certification of a workshop is important to them if they choose one Order repairs.

Test marks make purchasing decisions easier

Test marks (“Ready to Repair”) can also make purchasing decisions easier for consumers in terms of sustainability. “Products that carry a test mark must meet specific requirements, such as easy replacement of components, guaranteed software updates and the availability of spare parts,” says Petrich.

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Methodology note: The information is based on a representative nationwide survey by the market research company Ipsos GmbH on behalf of the TÜV Association. For the study, 1,000 German-speaking people aged 16 and over with internet access were surveyed between July 28 and August 8, 2023 in the form of a computer-assisted web interview.

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