Summary
[Chocolate suspected of being contaminated by salmonella, Shanghai Consumer Protection Commission asked Ferrero about the recall]Shanghai Consumer Protection Commission WeChat public account reported on May 1, Shanghai Consumer Protection Commission recently asked Ferrero Trading (Shanghai) about the recall of Ferrero-related products. ) Ltd. The company stated that Ferrero Trading (Shanghai) Co., Ltd. did not import the products involved, but it did not rule out that consumers bought them through cross-border e-commerce, Taotao, entrepot trade and other channels. Consumers are advised to contact the original purchase channel for return processing. The company recommends that consumers use the official Ferrero service hotline to provide the product name, origin and purchase channel to help consumers identify whether it is a recalled product. For products that cannot be confirmed, the company will require consumers to send clear pictures of the products to the customer’s mailbox for further verification and reply to consumers. (Interface News)
Shanghai Consumer Protection Commission WeChat official account reported on May 1 that the Shanghai Consumer Protection Commission specifically asked Ferrero Trading (Shanghai) Co., Ltd. about the recall of Ferrero-related products.
The company stated that Ferrero Trading (Shanghai) Co., Ltd. did not import the products involved, but it did not rule out that consumers bought them through cross-border e-commerce, Taotao, entrepot trade and other channels. Consumers are advised to contact the original purchase channel for return processing. The company recommends that consumers use the official Ferrero service hotline to provide the product name, origin and purchase channel to help consumers identify whether it is a recalled product. For products that cannot be confirmed, the company will require consumers to send clear pictures of the products to the customer’s mailbox for further verification and reply to consumers.
In addition, Ferrero also stated that the recall only involves Kinder products (the main product is Kinder Surprise) produced at the factory in Arlon, Belgium, not Kinder Joy, which is sold in China. Domestic production in China As well as the entire line of officially imported Kinder products, they have nothing to do with the production factory involved and are not within the scope of this recall. consumers on Tmall,JingdongIt’s okay to wait for chocolates purchased from Ferrero or Kinder official stores.
“If you purchase Kinder chocolates whose production place is Belgium through cross-border platforms or direct imports, you can apply to the original store for processing, or call the Ferrero official hotline to provide relevant materials, and the staff will give further feedback.” The company said .
(Article source: Interface News)