Home » The Bancolombia app is down, was your password blocked if you entered your account? Be cautious

The Bancolombia app is down, was your password blocked if you entered your account? Be cautious

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The Bancolombia app is down, was your password blocked if you entered your account?  Be cautious

Bancolombia introduced the upkeep of its digital channels in the course of the lengthy vacation weekend, which, because it admitted, was “prolonged”. So yours working system The cell app was down, with no person availability.

When you attempt to enter the platform, the system confirmed different individuals that there’s “one thing new with the principle key.”

Some customers obtained this notification: “We’re sorry! The password you utilize on the ATM has been blocked. You should activate it on the Telephone Branch.”

Modification of the Bancolombia utility.


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The financial institution answered the doubts of its prospects, who had been anxious concerning the standing of their passwords: “Your key could also be blocked briefly, you do not have to do somethingwe’ll type it out and allow you to know, as quickly because it’s open.”

In addition, verify that the cash within the account is insured.

“It is vital to precise to our prospects that this occasion doesn’t signify any violation of legal guidelines or safety dangers, so their cash and data have at all times been protected,” he mentioned in one other assertion.

A press release from Bancolombia to report issues if you set up its utility.

Image:X: @Bancolombia

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What occurred to the Bancolombia ‘app’?

Since the Monday of the vacation, the failure has been reported on the request of Bancolombia. “The upkeep we introduced this morning on our digital channels is prolonged,” the company mentioned on June 3.

On the morning of June 4, he famous that his platforms had been obtainable, however later admitted that there have been nonetheless issues: “We proceed to work to make all our digital channels 100% obtainable to you. We are very sorry for the inconvenience.”

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Even Mauricio Lizcano, the Minister of Technology, Information and Communications, spoke concerning the disruption.

“It is pressing that Bancolombia solves its drawback with digital banking, because it has thousands and thousands of affected customers,” he mentioned on social media.

A message from Minister Mauricio Lizcano about issues with the Bancolombia platform.

Image:X: @MauricioLizcano

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How do you get cash if the Bancolombia ‘system’ collapses?

To withdraw cash out of your account, the financial institution recommends utilizing these strategies:

  • Cashiers.
  • Bank contacts.
  • People Virtual Branch.

It additionally reminded prospects that You could make funds immediately along with your credit score or debit card on the factors of sale.

Bancolombia has informed its customers that they’ll withdraw cash from ATMs if the request fails.

Image:Andrea Moreno. TIME

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Telephone department numbers of Bancolombia

  • Bogotá: (+57) 601 343 0000.
  • Cali: (+57) 602 554 0505.
  • Bucaramanga: (+57) 607 697 2525.
  • Pereira: (+57) 606 340 1213.
  • Medellín: (+57) 604 510 9000.
  • Cartagena: (+57) 605 693 4400.
  • Barranquilla: (+57) 605 361 8888.
  • All over Colombia: 01800 09 12345.
  • Spain: (34) 900 995 717.
  • United States (1) 866 379 97 14.


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