Home » The “implicit racism” of the software that corrects the accents of the Silicon Valley telephone operators

The “implicit racism” of the software that corrects the accents of the Silicon Valley telephone operators

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The “implicit racism” of the software that corrects the accents of the Silicon Valley telephone operators

A US start-up of Silicon Valley, the area in Southern California that is home to technology companies like Apple and Google, has developed a system that can change call center employee accents in real time. Sanas’s goal would be to solve communication problems and reduce the discrimination these people face on every call.

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