On November 19, 7 days after 7 video websites submitted rectification reports on member service issues, the Zhejiang Provincial Consumer Protection Committee disclosed the rectification commitments and rectification development status of each video website to the public. Consumers are invited to jointly supervise.
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Summary table of rectification reports of various video websites
(Source: Zhejiang Provincial Consumer Protection Committee; Deadline: November 19)
Looking back on last year
Last year, the 7 issues raised during the interview with the Zhejiang Provincial Consumer Protection Committee, all 7 video websites were rectified and 3 were:
1. Cancel mandatory automatic renewal, users can choose whether to renew automatically;
2. Before the automatic renewal, the user will be notified 3-5 days in advance through mobile phone text messages, site messages, etc.;
3. Absolute propaganda phrases such as “activating members free of advertisements” will no longer be used.
The rectification reports and rectification implementation status of each video website this year are summarized as follows:
Li Jia, director of the Consumer Investigation and Supervision Department of the Zhejiang Provincial Consumer Protection Committee, said that during this period, he has maintained close communication with various video websites. Judging from the improvement and improvement of 7 video websites, many websites have been rectified rapidly; from the perspective of commitments , Most of the website rectification items will be completed by the end of November or mid-December. Consumers are requested to jointly supervise. Li Jia also suggested that, in response to the “stubborn illness” of member services of various video websites, relevant functional departments should form a long-term monitoring mechanism in accordance with the “Advertising Law”, the “Civil Code”, and the “Administrative Measures for Broadcasting and Television Advertising Broadcasting” and other relevant laws and regulations. . At the same time, through the joint efforts of all parties in society, a good atmosphere of social co-governance will be formed to better protect the legitimate rights and interests of consumers.