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An IT problem sent Bnl’s banking services into a tailspin, with several reports of anomalous movements. The bank seems to have resolved the anomalies after a morning of work.
“After anomalies were found in the movements of some Bnl current accounts, the bank resolved the problem quickly and the correct situation was restored”, underlines Bnl Bnp Paribas on its social networks.
«The correct situation relating to the anomaly that generated multiple charges on the current account has been restored. Customer Service is becoming regularly accessible again. We apologize again for the inconvenience”, writes Bnl. Bnl Bnp Paribas sources explain that “the problem was a strictly technical problem which was immediately identified and resolved quickly”.
Multiple charges
Multiple charges for many customers, who in some cases find themselves with zero accounts: a negative surprise on which the bank intervened by finding the problem and the solution.
«You may encounter anomalies in current account movements – it is written in the messages published by the institution on its social accounts – It is not necessary to call Customer Service. We are working to restore the situation. We apologize for the inconvenience”. The message on the Hello Bank app is more detailed: «We have identified the cause, we are already working to restore the correct situation as soon as possible». In the early afternoon, the announcement was made that the problem had been resolved and that the situation under monitoring should not lead to further consequences for customers