Economy PwC study
Citizens finally want digital administration
As of: 01:36 a.m. | Reading time: 2 minutes
Paper files have a very long shelf life, but are also difficult to search
Quelle: picture alliance/dpa
The government started with the ambitious promise to modernize and digitalize the administration in Germany. That is also what the citizens want. It’s just that the traffic light isn’t making much progress with implementation.
92 percent of Germans would like to be able to carry out administrative processes online. 78 percent are already using the administration’s digital offerings. This emerges from a study by the management consultancy PwC, which is available exclusively to WELT AM SONNTAG. More than 4,000 people were surveyed.
PwC had already collected the data once in 2017. At that time, almost two thirds of citizens used digital administration.
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“Goals badly missed”
84 percent of those surveyed currently want a digital citizen account in which all administrative processes come together centrally. However, approval fell from 90 percent in 2017. “The reason for the lower value could be that respondents are more concerned about data protection,” says PwC partner Borries Hauke-Thiemian. The reduced trust in the performance of state institutions is also a reason.
More determination is now needed to reduce bureaucratic hurdles, create electronic access to administrative processes and adapt work processes. All of this is happening “too timidly,” says Hauke-Thiemian, adding: “The administration needs more digitalization internally too.”
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Instead, the “means of the past” are often used. Challenges such as the shortage of skilled workers or the “process inefficiencies” in many authorities can only be met with modern technology.
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However, the traffic lights are in danger of missing their targets here. According to the industry association Bitkom, only 18 percent of the 334 digital policy projects have been implemented, and one in seven has not even been tackled yet.
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