Original title: SF Express will remove the “receipt confirmation” product on September 29
SF Express issued a statement on its official website on September 23 that it will remove the “receipt confirmation” value-added service product on September 29. The Zhejiang Provincial Consumer Protection Committee previously stated that a fee-based value-added service provided by SF Express called “receipt confirmation” has arbitrarily separated the “receipt confirmation” from its due statutory obligations, suspected of infringing on the legality of consumers by setting up a name rights and interests.
A reporter from the Beijing Youth Daily reported on this incident. At that time, SF Express stated that the “sign-for confirmation” service was similar to password signing abroad. To use this service, the user needs to verify the 6 digits of the password or the last 6 digits of the other party’s ID number when signing, in order to effectively avoid disputes. SF Express believes that this service is a password service that the express industry needs to “deliver to people”. SF Express further explained that this value-added service is also a common practice in the express delivery industry.
On September 23, SF Express issued an announcement on its official website stating that it attaches great importance to the value-added services related to the “signature confirmation” notified by the Zhejiang Provincial Consumer Protection Committee, and will conduct self-examination as soon as possible to implement rectification.
SF Express stated that it fully respects and accepts the opinions of Zhejiang Provincial Consumer Protection Committee and consumers, and plans to officially take off the shelves of value-added service products that are prone to misunderstanding by consumers on September 29. It will further study the personalized needs of consumers, fully listen to consumer opinions and suggestions, explore the provision of more refined services, and will continue to strengthen the description and prompts of the name and content of the newly launched service products to avoid user misunderstanding.
The relevant person in charge of the Zhejiang Provincial Consumer Protection Committee said that he recognized SF Express’s rectification attitude and rectification measures, and hoped that other express companies with similar situations would actively follow up. In the next step, the Zhejiang Provincial Consumer Protection Committee will interview relevant companies as appropriate to fully urge express delivery companies to implement the statutory obligations stipulated in the State Council’s “Interim Regulations on Express Delivery.”
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