ROME – CercaOfficina.it, the digital company that launched the vehicle repair portal, is expanding its catchment area with a new service. This is how CercaCarrozzeria was born from the Bocconi start-up, a platform developed to bring innovation to the world of insurance, digitizing the various management processes. Thanks to the initiative, it will be possible to achieve improved performance for insurance and innovative performance for policyholders by speeding up process management, optimizing repair costs, simplifying and increasing quality based on a rating system. certificate.
The new platform provides insurance companies with a service based on proprietary algorithms to assign repairs to car bodies based on the needs of the insured and speed up the settlement of claims. All this takes place through a transparent path and with a quality guarantee, thanks to the system of certified reviews and the rating that insurance users can leave on the platform.
“In the race to digitization, CercaOfficina.it wants to act as a driver of change and generator of innovation – explained Marco Brusamolino, CEO of CercaOfficina.it – Thanks to the know-how developed with the CercaOfficina.it platform, which has digitized the auto repair, we are able to support insurance companies in the management of claims at 360 ° and to contribute to making their business models more and more digital. Digitization that is more necessary considering the numbers relating to claims and insured cars: 1,850,000 claims that, in Italy, involved cars in 2019. Furthermore, as of December 31, 2019, the cars insured were over 32 million, representing 76% of the vehicles insured. We are therefore really proud to be at the disposal of insurance companies, who will be able to benefit from a totally digital, reliable, efficient and transparent channeling and with a consequent increase in customer satisfaction and loyalty ”.
The body shop chosen by the user receives the data of the insured who contacts (or vice versa) for the appointment, with the support of digital systems that speed up the process and make it lean and traceable, avoiding lengthy and expensive procedural steps. At the end of the intervention, during the return of the vehicle, the insured person signs the payment proxy and can leave his feedback, thus contributing to the improvement of the algorithm and assessments for the community of policyholders. (mr)
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