The popcorn killer was named by the China Consumers Association: Someone purchased two popcorns and two Cokes for 160 yuan at an undisclosed value.
News of Kuai Technology on May 26, just lately,The China Consumers Association launched the “Analysis of Complaints Received by the National Consumer Association within the First Quarter of 2024”, and the “snack killer” of the flicks was named.
Some shoppers reported that once they purchased popcorn and Coke on the theater, they discovered that the worth was larger than they anticipated when paying as a result of the vendor didn’t specify the precise value.
The China Consumers Association stated that within the first half of this yr, consumption in my nation’s movie market continued to develop. According to statistics, the overall variety of moviegoers within the first quarter was 364 million, which is a year-on-year improve of 8.15%.At the identical time, the variety of complaints associated to it has elevated. The primary issues reported by shoppers are:
First, the film ticket shopping for app attracts site visitors at low costs. For instance, film ticketing software program reveals the bottom costs on the film schedule or on the present web page, however when consumers click on on seat choice to purchase tickets, there aren’t any seats at that value.
Second, individuals who purchase snacks in film theaters encounter “value killers”. For instance, film theaters promote popcorn, colas and different snacks with out clearly marking the costs. When shoppers pay, they discover that the costs are too excessive, violating the shoppers’ proper to know.
Third, there are frequent disputes in regards to the return of tickets in theaters, shoppers’ request for a refund earlier than watching a film is rejected by the theater or the film Consumers suppose it’s unreasonable, resulting in shopper disputes.
Case 1: On January 2, 2024, shopper Ms. Geng complained to the China Consumers Association that she purchased film tickets at a cinema in Beijing on the finish of 2023.On the day of watching the film, Ms. Geng purchased popcorn and Coke on the cinema Since the vendor didn’t reveal the precise value of popcorn and Coke, she discovered that the overall price of two popcorns and two Cokes is 160 yuan. when he paid., Ms. Geng believed that the worth had deeply exceeded expectations and was suspected of being a “killer”. It is hoped that sellers will set affordable costs and mark costs clearly. After mediation, Ms. Geng has reached an settlement with the vendor.
Case 2: On February 20, 2024, the customer Mr. Guan complained to the Xiamen Jimei County Consumer Rights Protection Committee that he purchased three film tickets from a know-how firm in Xiamen by means of the platform on February 6, 2024, at a value of 109 Yuan. anyway.He went to the cinema to select up tickets on February 10 and located that the small system was not working and he couldn’t open the ticket code to gather tickets, so he couldn’t purchase film tickets once more. After returning residence, the system returned to regular however the order confirmed that it had been canceled.During this time, I contacted customer support a number of instances, however all responses have been met by robots complaining and asking for a refund. After mediation by the Jimei District Consumer Protection Committee, the vendor agreed to refund the cash.
It is reported that the “Regulations on Clearly Marked Prices and Prohibition of Price Fraud” of the State Administration of Market Regulation stipulate that operators should clearly mark costs in a clear method and clearly show the products or companies similar to the costs. Online service operators shall not show the worth of products or companies on the house web page or in different outstanding locations beneath the worth proven on the small print web page.
When promoting items or offering companies, operators associated to cinemas should act truthfully in accordance with the “Laws on Clearly Marked Prices and the Prohibition of Price Fraud” and eradicate all varieties of conduct that violate shoppers’ proper to know.