Goodbye checks of booklets or mechanical parts. Goodbye forgetfulness about oil changes or urgent repairs. Now it is the car’s on-board telematics unit that transmits all information to customer service. The latter thus contacts the motorists and offers them an appointment at a point of sale of his choice. Here is the idea of Peugeot that with “Telemaintenance” launches a service to inform about the deadline for maintenance or the need to carry out an after-sales operation.
Proposed since 2016 to buyers of new thermal vehicles, Telemaintenance is now accessible to a wider target of customers: to all those who have electrified vehicles (PHEV & BEV); private customers of second-hand thermal vehicles who can sign up for the service at any time with the MyPeugeot App and professional customers who own less than 5 vehicles and buy a new vehicle in the Peugeot network.
This service – currently has more than 650,000 customers – scored 9/10 from customers, generates an excellent recommendation rate (65%). It recently received 2 awards: “Best embedded data and customer experience” at the 2020 DataFestival in France and the “Cercle Montaigne digital innovation Trophy” in Belgium.
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