Another problem: «The direct purchase order is blocked; we had to open a call center for customers who were no longer able to do so ». To confirm the inconvenience, Consip has actually activated a support service dedicated to the new platform, “but the call center is always unreachable and we do not receive an answer to the e-mails,” says Ghedini.
C2 Group also reports the problems reported by its customers: «Even today, like us, they too often have to use anonymous browsing in order to access the system; when they try to carry out a procedure they often get, like us, the message “Attention service not available, please try again later”. When they fill in some fields, the system returns inconsistent errors. They told me that some schools when they inserted the Cig they received a message “error in the calculation of the formula” (which formula?). Last Friday practically everyone had a problem when they entered the value of the VAT percentage. The system did not recognize the integer value and asked to also indicate decimals up to a maximum of three digits. Once this operation was done, the procedure was blocked. To date they have not yet integrated the unique billing code field (mandatory) ».
On Twitter in a long post, many companies complain of similar problems.
Consip CEO Cristiano Cannarsa intervened according to which the problems are not attributable to the platform. “As in all IT projects, especially of this complexity, there may be problems in understanding the new functions and new modalities, as well as small corrections, and for this reason the support service has been enhanced”, he wrote.
In short, the cause would be that users, that is companies, still do not understand well how to use the new platform. For the rest, only “small corrections” to be made (to the system).