Rome, 30 April 2022. Il immediate refund for delays caused in highway from construction sites it is reality. Just download the appropriate app; register your own targa (or Telepass) and your smartphone will take care of the rest. Not all slowdowns will guarantee that the cashback: there are precise parameters to be respected. Let’s see what they are and how the app works.
How cashback is activated
To be eligible for a refund, you need to download the Free To X app which works for both Apple and Android. At this point, you can communicate your license plate number or, for those who have it, that of the electronic toll system.
Below you will find the tutorial to register your license plate on the app:
Below you will find the tutorial for registering your electronic toll system on the app
Once activated, the app will analyze our trips and notify us if we will be entitled to a refund.
How refunds work and how long they last
For any delay exceeding ten minutes (until the end of the year) the driver will be entitled to a refund which will be paid automatically. All payment methods (card, cash or electronic toll) give the right to cashback. There are different time and kilometric bands. In some cases there is a full refund of the amount. The minimum cashback is 5%, which will be obtained if we travel over 500 kilometers and accumulate a delay of between 15 and 29 minutes. Below you will find the complete table.
What happens if the app doesn’t register the delay
For any disputes it is always necessary to collect the receipt at the exit toll booth. In the event that, after at least 48 hours, it is not possible to view the trip in the “Travel History” section of the Free To X app, it will be possible to submit the refund request by photographing the receipt and sending it via the app.
Artificial intelligence
The system is able to track the movements of cars and the impact of road construction sites on queues thanks to an innovative artificial intelligence system and a complex calculation algorithm necessary to define the reimbursements due. The information also comes from the more than 2,000 cameras that Autostrade per l’Italia has installed at all entry and exit toll booths on its network.