More digital and faster: In the future, citizens’ money will also be able to be applied for via a specially developed app. This should not only be easier, but also relieve the burden on the employment agency. Video consultations and AI integration are also coming.
You can soon apply for citizen’s benefit conveniently via the app
In order to receive state support in the form of citizens’ money, in the future A new app for the smartphone is enough. The innovation would not only simplify the application process itself and make it more digital, but would also significantly reduce the burden on the authorities. Appointments at the employment agency can also be made and job offers can be accessed via the app.
But it shouldn’t just be a citizen’s money app: AI will help process applications more quickly Translate official letters into easy-to-understand language.
In addition, AI should help optimize internal processes and Improve cooperation within the authorities. The goal is efficiency and more direct contact between citizens and administration (source: Table.Media).
Die Introduction of the citizen money app is considered a direct response to the Regulatory Control Council’s criticism of the current complexity and digitalization gap in the administration of social benefits. With the app and other digital tools, the Ministry of Labor says it is responding to the need to simplify administration and strengthen trust in the social constitutional state.
How to save money when shopping online:
Citizens’ money app with video advice
Another component of the citizen’s money app is advice via video chat. This is intended to give recipients of social benefits the opportunity to… Get advice directly via your smartphone. As a result, some previous on-site appointments could possibly be cancelled. However, the exact design is still open. It is also still unclear whether video advice will be available immediately when the citizen’s money app is launched.
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