Since lunchtime today – Tuesday 6 February – numerous users in Italy have reported experiences of malfunctions when using the Vodafone network.
Reports of problems have come from various parts of the country, particularly involving the data network and impacting Internet access on 4G technology.
A widespread phenomenon that has also involved operators that rely on Vodafone’s infrastructure, including the second brand Ho. Mobile, but also virtual ones like Poste Mobile.
According to the data collected by DownDetectorthe platform specialized in identifying interruptions to online services by monitoring alerts spread across the network, the disservice seems to have been generalized and felt at a national level. Users, not only Vodafone, but also those of affiliated providers, have reported difficulties both in browsing the Internet and making calls.
Vodafone has released an official note on the various channels where it is present apologizing to its customers for the inconvenience suffered: “Vodafone apologizes to its customers who have experienced disruptions in voice and data traffic on 4G technology. The company communicates that it intervened promptly for the restoration, which took place starting from 2.30 pm today.”
As often happens in similar situations, the usual “word of mouth” has begun on social networks among users to report service malfunctions. The hashtag #vodafonedown quickly became trending, highlighting the extent of the problem perceived by users.
About an hour after the problems began, the official Vodafone account on platform The message read: “We are aware of the situation you report to us. The technicians are already working to restore the service.”
In this context, timely response and transparency in communication are crucial to mitigate user irritation and re-establish trust in the stability of the services offered.