Bank of Communications Guangdong Branch Enhances Payment Services for Foreigners and the Elderly
On March 7, the General Office of the State Council issued the “Opinions on Further Optimizing Payment Services and Improving Payment Convenience” to guide payment service institutions in coordinating and promoting the opening up of payment service congestion points. Bank of Communications Guangdong Branch has actively implemented these directives and closely followed the guidelines of the People’s Bank of China to ensure the accessibility and convenience of financial services for all groups.
One of the key focuses of the Guangdong Branch is to optimize the acceptance of foreign cards and improve payment convenience for foreigners visiting the region. Efforts are being made to enhance the environment for accepting foreign cards at key merchants in key areas, with an aim to achieve full coverage of contact, contactless, and mobile payment options for foreigners. This initiative aims to improve the overall payment service experience for foreigners in Guangdong.
In addition to improving foreign card acceptance, the Bank of Communications Guangdong Branch is also enriching service scenarios to enhance customer satisfaction. With over 600 cash-type self-service machines that are open to foreign card cash withdrawal services, as well as 190 outlets providing foreign currency cash exchange services, customers have a wide range of options to meet their financial needs. The branch has also established foreign currency cash reserves in central urban areas to ensure accessibility.
Creating dedicated service windows for foreigners is another way the Bank of Communications Guangdong Branch is improving the in-store experience for customers. Specialized services for account opening, account guides in Chinese and English, and smart machines for online government services are all part of the efforts to provide convenient and tailored services for customers, including the elderly.
Smooth cash supply and a streamlined cash payment environment are also priorities for the branch. With a focus on improving cash services at outlets and providing more flexible and user-friendly cash services, the Bank of Communications Guangdong Branch aims to meet the diverse needs of customers, including the provision of small denomination cash withdrawal services.
Overall, the Bank of Communications Guangdong Branch is committed to the concept of “payment for the people” and continues to play a vital role in optimizing payment services for foreigners and the elderly. By continuously enriching and improving payment service levels, the branch strives to ensure the accessibility and convenience of financial services for all.