[Global Net Financial Consumer Information Reporter Fan Junqing]Last weekend, a hot search on “Shentong recommends customers to send SF Express” pushed Shentong Express to the public opinion, triggering a lot of discussion among netizens, and even SF Express “carried a wave of traffic.”
On December 19, a video titled “Shentong Express Violent Sorting” was circulated on social platforms. The video screen showed that several express sorting employees who were suspected of staff unloaded the express from the logistics truck one by one. As soon as the hand is raised, the express will “fly” to the designated direction to complete the sorting work. The entire sorting site was in chaos, and cartons were flying all over the sky at the sorting site for a while, so it was so lively. A male voice in the video stated that the site has been violently sorting and littering express delivery for a long time, “I don’t see it twice.”
Later, the video also revealed a recording of a staff member of the Shentong Express site in the second district of Changchun Economic Development Zone, Jilin Province. The staff member said: “If you are afraid of damage, you can send it to SF Express. Isn’t SF Express a service? This one will be returned to you. Everyone throws it away, not only my house. My house is what you saw, you know what you didn’t see. People don’t throw it away.” When the consumer asked, “Isn’t you looking at fragile products?”, the staff member directly replied: “You have to pack fragile items. If you pack them, they won’t break. You don’t. If you don’t throw the bag, you can break it. If you buy a cup at home, you can break it.” The staff member also emphasized: “I will pay you if it breaks.”
It is worth noting that this is not the first time Shentong Express has been exposed to violent sorting of express delivery. In November 2020, some netizens exposed that “express delivery was flying all over the sky” on a certain site of Shentong Express. Many parcels were thrown parabolic by the staff to the designated location, waiting for delivery by the courier.
After the incident, Shentong officials issued a response stating that Shentong Northeast Region will conduct a thorough rectification of illegal outlets. The special team established by it has arrived at the outlets on December 16 for investigation and verification. The work contracting area has been punished, and some third-party employees who remarked inappropriately have terminated their cooperation.
At the same time, in order to prevent the occurrence of such incidents, Shentong Northeast Region stated that it will comprehensively rectify related violations in the contracting area by increasing sorting equipment, upgrading operation sites, and strengthening employee training before December 25. The existence of normative behavior.
For express parcel damage caused by violations in the contracting area, Shentong Northeast Region will also open a green channel for customer after-sales processing after checking the express information.
In addition, the local media in Changchun also reported on the matter that the media reporter went to the second department of Shentong Express Co., Ltd. Changchun City Economic Development Zone to investigate and interview. A staff member confirmed that the incident was true. The staff member also said that the site has been fined, “the headquarters has also imposed a fine, the Changchun company has also fined, the Postal Administration has also imposed a fine, and the city management has also come to take care of us.”
Nowadays, with the increasing volume of express orders across the country, in order to achieve higher efficiency, many regions have begun to try joint delivery and other methods to continuously increase the daily delivery volume of couriers, and the pressure on couriers in sorting is also increasing. Bigger. However, the cost of protecting consumers’ rights is relatively high, and the insuring rules of the express delivery industry are more inclined to protect express delivery companies. Prompted by various reasons, the violent sorting behavior of couriers is still repeatedly prohibited.
According to the “Express Market Management Measures”, when sorting operations, companies should process, partition, and standardize operations according to the type and time limit of the express (mail), and enter the processing information in a timely manner, upload the network, and do not savage sorting, and it is strictly forbidden to throw away , Stepping on or otherwise causing damage to the shipment (mail). As early as July 2018, the State Post Bureau held a related meeting to require express companies to increase investment in facilities and equipment, solve the problems of throwing and setting up stalls in accordance with local conditions, increase publicity and training for employees, and practice “no “Landing on the ground, not throwing items, not setting up stalls” promises.Return to Sohu to see more
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