The guaranteed number package refers to the operator’s minimum consumption package. For example, an operator’s minimum consumption package is 8 yuan, including 30 minutes of voice calls and 100MB of data. A few short videos and a call to a customer may be used up within a day. Such a “chicken rib” package can only play a role in ensuring the normal operation of the mobile phone, so it is nicknamed “guaranteed number package” by everyone.
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However, such a package, but many people“Just need”: Studying abroad, working for a few years, and do not want to cancel the domestic mobile phone number, you can open a “guarantee number package”, so that the mobile phone number can survive at a low cost;
The old mobile phone number that has been used for many years, bound to many APPs, can open a “guarantee number package”, and occasionally receive SMS verification codes;
The package provided by the operator is not cost-effective, what should I do if I don’t need a few hundred minutes of voice calls? “Guaranteed number package” + traffic package DIY yourself, and live a small life carefully.
Guaranteed Number Package: Sounds great, but it’s hard to do
Everyone has such an experience: when handling mobile phone business online, customer service will always warmly recommend: xx directional traffic, CRBT and MMS business, unlimited speed limit… In all kinds of fancy terms, a word is vaguely revealed. ,“expensive!”
when you propose“Want to do a low price package”the customer service is instantly indifferent:
“The owner needs to go to the own business hall in the place of ownership to handle it”
“You can only apply if you provide an old age certificate, poverty certificate or disability certificate”
“This package is no longer available”
If you really believe it, you will be in the customer service’s favor – these are just “discouraging words”.
As early as August 2018, the Ministry of Industry and Information Technology issued a document stipulating that telecom operators shall not restrict users from changing tariff plans. Why does the customer service swear that “it can’t be done online”?
According to industry insiders, this is caused by the performance KPI of the operator company. Evaluation indicators such as the number of users and the number of high-priced packages make it very likely that users will be “fancy” retained by customer service when they change low-priced packages.
Use “magic” to defeat “magic” in the face of customer service’s prevarication and foolishness, users who are unwilling to be deceived have researched“Strategy for dealing with low-cost packages”. On social platforms, many netizens shared their experience in successfully handling price-insured packages, and instructed “Xiaobai” to fight back against customer service.
What should I do if the customer service refuses to apply for a low-priced package?
There is a “don’t listen, don’t listen” response:
“The customer service recommends other packages and replies that they don’t need it.
It has been said to do it online, and the customer service will do it. “
There is a threat of “If you don’t do it, you will lose me”:
“Have a tougher attitude. If you don’t handle it, you will say that you are ready to ‘cancel the card and cancel the account’ and ‘transfer the number to the Internet’.”
There is also the ultimate killer-complaint: “Tell the customer service that you have consulted the Ministry of Industry and Information Technology. The three major operators have not canceled the minimum consumption and can handle it online. If you can’t handle it online here, go to the Ministry of Industry and Information Technology to complain.”
According to feedback from netizens,These “speaking skills” are quite effective, allowing the customer service to “instantly have operational authority”.
But the original rights and interests of users have to be obtained in a big circle. Is this really necessary? “Since ancient times, routines can’t be retained, only sincerity can win people’s hearts.” Modifying low-priced packages is the right of customers, but now it requires “checking strategies” and “learning words” to achieve it.
In the absurd, there is a hint of helplessness. The customer service staff learn the unified language of retaining customers,
Use poor information to recklessly mislead or even deceive users. Users should have the right to know.
If all packages are clearly announced and users can check them everywhere, how can there be room for such routines as “it is easy to upgrade packages and difficult to downgrade” and “it is difficult to port numbers to the Internet”?
The opaqueness and non-disclosure of information, on the surface, is the “many tricks” of customer service, but in fact it is the insincere of the operator.
On the other hand, customer service and users should not be opposites. The essence of customer service is to provide customers with quality service. However, when performance appraisal focuses on the number of users and the number of high-value packages, due to performance pressure, customer service can only try to retain customers by “playing the ball”.
The bottom line is that operators are too “money-oriented”, which leads to the deviation of the positioning of their own service providers.
Today, the full implementation of number portability has allowed users to have more copies“Goodbye, goodbye, the next one is better”dashing. When the barriers to changing operators disappear, users will also “vote with their feet”, and the living space of “talk” is destined to become less and less.
Instead of using routines to temporarily retain users, operators should show sincerity and win the long-term trust of users with high-quality services.
Customer service, users, these “talking masters” who were forced to practice should disappear.