Beijing I love my family actively implements various requirements for epidemic prevention and control, and a large number of brokers participate in the epidemic prevention and control work as volunteers. However, how to conduct real estate transactions during the epidemic has become a major problem for many citizens. I love my family to upgrade the “Easy Face-to-face Signing” service launched last year in a timely manner, coordinating cooperative banks and customers to solve problems through online signing.
On November 4th last year, Beijing I Love My Home upgraded the “Face-to-face Signing” service for the face-to-face signing of commercial loans in the house purchase transaction. It is open to all customers. By making an appointment with the Beijing I Love My Home Commercial Loan Specialist for “face-to-face signing”, the original is changed. The fixed location for the face-to-face signature of commercial loans is the location in Beijing recognized by both parties to the transaction. The service aims to reduce the time and travel costs of both parties to the transaction, and improve the efficiency and experience of transaction services. In the case of repeated epidemics in Beijing, I love my family, relying on its own strong digital capabilities, to further promote the online signing business.
In the previous transaction process, the bank and the buyer and seller needed to prepare relevant documents for offline interviews. The bank lends money after verifying the user’s information. Under the impact of the current round of the epidemic, some real estate transaction customers have problems such as the closure of their residence and the pop-up window of health treasure, which affects their offline signing. I Love My Home actively communicates with many bank partners. Through the multi-party linkage of My Love My Home, banks and customers, I love my home, break through the barriers to online signing, conduct identity authentication and material review, and provide customers with convenient services while ensuring safety. I love the introduction of my staff. Since the beginning of May, the number of customers who choose to complete the online face-to-face business has increased by 50% compared with April, and the business has been widely praised.
It is understood that Beijing I Love My Home’s “Easy Face-to-face Signing” service was born out of the “Love Appointment” that has been implemented internally. As early as 2019, Beijing I Love My Home provided door-to-door commercial loan face-to-face service for customers in need through the door-to-door signing of love for the old and the young, and it has been highly recognized by customers through zero-waiting, one-to-one professional consultation and other services. After more than two years of small-scale trial operation, Beijing I Love My Home “Love Appointment” upgraded the “Love Appointment” service to “Easy Face-to-face Signing” and launched it to the market last year. This year, it has continued to upgrade the “Easy Face-to-face Signing” service and launched online signing.
Whether it is improving customer experience or promoting industry development, online real estate transactions are an inevitable trend. In order to meet the needs of the times, the real estate industry is constantly iterating on itself. Last year, I Love My Home became one of the first batch of cooperative enterprises of the Beijing Municipal Government’s “Full Internet Office”. This year, marked by the online signing service of “Easy Face-to-face Signing”, Beijing My Love My Home has set off another service upgrade in the industry. Beijing I Love My Home hopes that through more intimate and high-quality services, customers will be less rushing, more worry-free, more comfortable and more assured in the transaction process.
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