The Correos de Cuba business group is once again making headlines on the island for delays in the delivery of international parcels. Customers are reporting that packages are taking much longer than usual to reach their destinations, with some waiting weeks or even months for their shipments to arrive.
One customer shared their frustration with Directorio Cubano, stating that their package has been stuck in the system for nearly a month. Despite being listed as “on its way” to Correos Villa Clara for over two weeks, the package has yet to reach its recipient. This is causing concern for many who rely on international shipments for essential items not available in Cuba.
The blame for these delays has been placed on fuel shortages, with Correos de Cuba citing “objective factors associated with energy impacts and fuel limitations” as the main reason for the slow delivery times. However, customers are questioning why alternatives have not been put in place to address this issue, especially when it comes to essential items such as food and medical supplies.
In response to the growing number of complaints, Correos de Cuba is advising customers to make a claim with the Customer Service Office of the Correos de Cuba Messaging Company. They have provided contact information for those looking to follow up on their shipments and are urging customers to reach out for assistance.
As delays continue to impact customers waiting on international parcels, many are left wondering when the situation will improve and when they will finally receive their much-needed packages.