In the morning of today (May 16), some investors reported that the trading system of China Merchants Securities (600999.SH) collapsed, and many investors said that they could not log in on the PC and mobile terminals.
Shortly afterwards, China Merchants Securities responded that the relevant system had been restored around 9:40. The company said, “This morning, some customers of the China Merchants Securities trading system had an abnormal login. It has now returned to normal. We are deeply sorry for this. If you have any questions, please contact your investment advisor or account manager.”
At around 10:30, the official Weibo account of China Merchants Securities also responded to the incident, confirming that the company’s trading system was down.
The Yinshi Finance reporter noticed that this is the second time that the China Merchants Securities trading system has experienced a system failure recently.
On March 14 this year, some investors reported that there was a system failure in the China Merchants Securities trading system, which caused some customers to fail to receive transaction return information in a timely manner, and the cancellation of orders was affected.
At noon on March 14, China Merchants Securities responded: “All the transaction orders of the centralized trading system have been transmitted to the exchange system in real time, but due to the delay in the processing of transaction returns, some customers did not receive the transaction report information on the client side in time, and the order was cancelled. We are deeply sorry for the inconvenience caused to customers. We are currently working on repairs and the problem has been alleviated. Other functions of the system are normal.”
On April 2, China Merchants Securities received an administrative supervision letter from Shenzhen Securities Regulatory Bureau ordering corrections due to imperfect change management, untimely and in place emergency response in the network security incident on March 14. The bureau requires that it should further strengthen the overall planning of the construction of important information systems, fully understand the system structure and internal operation mechanism, strengthen the management of research and development, testing, online, upgrade and change, and operation and maintenance, improve the emergency response mechanism, and ensure the professional ability and professional ability of personnel in key positions. Quantity configuration to ensure the safe and smooth operation of the information system. At the same time, China Merchants Securities was also required to carry out internal accountability of the persons responsible for the incident, complete the above-mentioned rectification work within 3 months and submit a rectification report to the Shenzhen Securities Regulatory Bureau.
“The last crash of the China Merchants Securities trading system may have been due to insufficient system upgrade verification and bugs. There is currently no authoritative explanation for today’s downtime, which may be related to the first day of the securities company’s new bond trading business on the Shanghai and Shenzhen Stock Exchanges. ” An IT person from a leading securities firm in Shenzhen told Yinshi Finance reporter.
The main business of securities companies is highly dependent on information systems. Therefore, in recent years, major securities companies have increased investment and construction of IT systems. Listed brokerages will disclose the company’s information technology investment in their annual reports. Among the leading brokerages, Huatai Securities will invest 2.228 billion yuan to lead the industry in 2021. The information technology of CICC, China Merchants Securities, Haitong Securities, and China Securities Construction Investment Co., Ltd. The investment was 1.346 billion yuan, 1.192 billion yuan, 1.176 billion yuan and 1.093 billion yuan respectively.
In addition, according to the annual report, in 2021, China Merchants Securities will invest 1.192 billion yuan in information technology. The company has 1,141 information technology personnel, accounting for nearly 10% of all employees. In terms of APP, in 2021, China Merchants Securities’ APP monthly active users (MAU) will increase by 15.45% year-on-year, and the MAU ranking will enter the top 5 of large securities companies.
The company has invested more than one billion in information technology, and information technology personnel account for nearly 10% of the company. The APP ranks among the top 5 large securities companies in terms of monthly activity, but the APP has repeatedly encountered problems. China Merchants Securities may want to “long snack”!
(Editor in charge: Hua Qingjian)