An iPhone user in San Francisco in the United States sued Apple, saying that the company refused to repair his equipment even though his phone was still under warranty, and claimed US$1,383.13, the purchase price of his iPhone 12.Theodore Kim filed a lawsuit in the San Francisco Small Claims Court last week. Documents show that the court set the trial time at 1:30 pm local time on November 23, 2021.
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Apple Online Store (China)
Jin said that his phone was originally purchased from an authorized Apple distributor in Vietnam in October 2020. He said that this iPhone 12 has a warranty period until October 2022.
When Jin returned to the United States during the epidemic, his mobile phone could not read the US sim card. So he called Apple and they asked him to take the phone to the local Apple store.
Kim said: “So I took it to the store, they sent it to the repair shop, and then they came back and said,’Yes, we don’t plan to repair it because it is passive.’ I said:’How to move the hands and feet? ‘”
He said that he did not get an answer. Instead, the Apple Store returned his phone. But now the SIM card of the phone is broken, Kim said.
A few weeks later, King filed a complaint with the Better Business Bureau. Apple responded to the complaint, saying that if the iPhone was broken in the company’s hands, they would repair it.
According to the website of the Better Business Bureau, Apple said: “Apple believes this matter is over.”
Jin said that because Apple refused to repair the phone within the warranty period, he offered to pay for the repair himself. But he said that the company once again rejected the request.
As a last resort, he sent an email to Apple CEO Tim Cook’s mailbox at the end of June, but received no response. So he began to search the Internet for solutions to the problem.
King said: “I found a blog post saying that someone in Seattle sued Apple successfully in small claims court.”
In the 2012 case, a blogger sued Apple in small claims court in Washington after his 2008 MacBook Pro graphics card malfunctioned. The blogger’s experience is very similar to Jin’s, and Jin believes that he may have a chance to win in court.
“So I said,’Well, then why don’t I try the same method,”‘ Jin said. “I said jokingly,’Well, it’s like David and Goliath’s situation.'” Let’s see what happens. “
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