Health well-being has emerged as a new paradigm aimed at improving the user and professional experience in health centers through the contribution of non-care services. This new approach encompasses the quality of patient work and recovery environments, the training and growth of healthcare and non-care staff, and the physical and emotional health of health professionals and patients alike.
While non-care services may have been considered secondary or ancillary in the past, they are now recognized as crucial to the proper functioning of any health center. Services such as cleaning, engineering, architecture and design, maintenance, internal logistics, and waste management have a direct impact on the quality of care provided, as they contribute to creating and maintaining safer, more comfortable, and efficient spaces.
To promote well-being in healthcare environments, it is necessary to plan the construction or transformation of health centers with the goal of creating more pleasant and humanized work environments. Factors such as layout of spaces, lighting, ventilation, and the incorporation of elements that humanize the environment are essential in promoting a culture of personalized assistance and focusing on the emotional health of patients and families, as well as professionals.
Boosting the motivation of non-care staff is also essential in this context. This can be achieved through initiatives aimed at offering a more transversal vision of their work within the healthcare system and enhancing their effectiveness through specialization. Workshops, training sessions, and the creation of multidisciplinary teams are crucial in improving the motivation and productivity of non-care workers.
It is clear that health well-being not only has a positive impact on medical care and the patient experience, but it is also fundamental for the motivation and productivity of non-care workers. By creating pleasant environments, promoting multidisciplinary training, and integrating teams, a more efficient and satisfactory health system can be achieved. Investment in health well-being is ultimately an investment in a stronger and more sustainable health system in the long term.